Operations
Operations Overview
Monitor and improve a live Denser chatbot with chat logs, statistics, and KB Health.
Operations is where you keep a live chatbot healthy. Review what users actually ask, watch usage trends, and catch problems in your sources before customers do.
These tools apply to both website chatbots (public embeds) and knowledge base chatbots (often private). KB Health is most valuable for knowledge base chatbots with many documents.
What you can do
Chat logs
Replay every conversation, see citations and feedback, and turn good exchanges into training data.
Statistics
Track conversations, messages, feedback, users, and tool usage over a date range to spot content gaps.
KB Health
Scan your knowledge base for contradictions across documents so you fix conflicts before a user hits them.