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Engagement Tools

Engagement Tools

Turn chatbot conversations into outcomes with lead capture and in-chat actions.

Engagement tools turn passive conversations into outcomes. Capture visitor details and let the assistant take actions in chat.

These tools work on both setups, but Leads and Actions shine on public website chatbots, where anonymous visitors arrive with intent. Knowledge base chatbots are often private, so capturing leads or routing tickets matters less there.

Leads

Capture visitor details mid-conversation and deliver them to your tools.

Actions

Let the assistant do things in chat: buttons, forms, booking, and tickets.

Model & Citations

Choose the LLM version, control source citations, and add support contacts.

Leads

Capture visitor details mid-conversation and deliver them to your tools.