One platform - agent + helpdesk
AI customer support that gets better with every ticket
One AI agent across every channel your customers use. When it cannot answer, your team takes over in Helpdesk - and the answer they write becomes knowledge the agent uses next time.
Denser AI
Online
Subject: Double charge
Channel: Website chat
Transcript attached
Customer proof
Trusted by businesses worldwide
2k+
active teams
24/7
support coverage
50%
fewer tickets
Onondaga County
Vantage Windows & Doors
Sound familiar?
Support today is scattered across tools that do not share context
Siloed tools
Your bot, help center, email inbox, live chat, and support queue each hold a different piece of the customer story.
Repeated context
Customers explain the issue to the AI,then repeat the same detailswhen a human agent joins.
No clear owner
A conversation starts in one channel, moves to another, and the next owner is unclear.
Hidden answer gaps
Teams discover unanswered questions only after customers complain or abandon the conversation.
One platform, two halves
Chatbots that answer. A helpdesk that closes the loop.
One knowledge base, one agent, two surfaces. Chatbots resolve what they can on their own. Helpdesk is where your team handles what is left - together.
Chatbots
Live on your site in under 5 minutes
Point Denser at your website, PDFs, and docs. It answers with citations, scales to your whole knowledge base, and tells you exactly where it still needs help.
- Live in 5 minutes with script, iframe, React component, or REST API.
- Every answer links to the exact source passage it came from.
- Scale from a small help center to a large knowledge base.
- Flag unresolved questions and catch contradictions across sources.
- Collect names, emails, and qualified intent from every conversation.
Deploy everywhere
One agent. Every channel your customers already use.
Chat widget, help page, email, API, and phone - same knowledge base, same citations, same agent, wherever the question shows up. Also installs on WhatsApp, WordPress, Slack, Telegram, and Shopify.
Pick a channel
See what each channel actually looks like.
Each one is a switch in the same dashboard, and every switch reads the same knowledge base. Here is what each looks like to the person on the other end.
Website chat
A floating bubble on any page, or an inline frame that sits inside your layout.
- How to set it up
- Paste one script tag for the bubble, or an iframe for the inline version. On WordPress, install the Denser Chat plugin and write no code at all.
Every channel writes into the same chat logs, and any conversation the AI cannot finish hands off to your team. See how Helpdesk works
Helpdesk
Where the agent's handoff becomes your team's ticket
Every channel's conversation becomes a ticket automatically. Agents jump into live chat when a customer needs a human. Everyone works the same queue.
Chat logs become tickets
Every channel, every conversation - transcript and context arrive attached, nothing re-typed.
Live agent chat
Step into an active conversation in real time, right where the bot left off.
One queue, whole team
Assign, tag, and close together. See what is open, overdue, and who owns what.
Live chat
When a visitor asks for a person, your team knows in seconds
The agent hands over the moment someone asks. They wait in the chat they are already in - no form, no email, no starting over - while your team sees who is waiting and how long they have been.
The compounding loop
Every answer your team writes makes the next ticket disappear
Your agent answers what it knows. A person answers the rest - and that answer goes back into the knowledge base. Next time, no ticket.
The agent answers
Cited answers from your website, docs, and help center.
“Do you ship to Canada?”
Answered · 2 sources cited
The gap gets caught
Answer Quality flags what it could not answer, grouped by topic.
“Who pays the customs duty?” · asked 14 times
A person resolves it
The conversation becomes a ticket, transcript attached. Your agent writes the real answer.
“Duty is billed by the carrier on delivery - we do not collect it.”
Jamie · replied 6m
The answer becomes knowledge
That answer goes into the knowledge base, live on every channel.
Shipping & duties · live on 6 channels
Each loop, the agent needs your team less
A question answered once stops coming back. The share resolved without a human climbs, week over week.
Resolved without a human
Denser Chat has been a game changer for us. It intelligently handles many of our customers' frequently asked questions, reducing customer support tickets by approximately 50%. This has freed up our marketing team to focus on more meaningful, high-value work.
FAQ
Questions? We have answers.
What is Denser?
Denser is a customer experience platform with AI chatbots for automated answers and Helpdesk for live chat, tickets, and team follow-up.
How are Chatbots and Helpdesk different?
Chatbots answer customers from your knowledge sources. Helpdesk is where your team takes over, manages tickets, and closes conversations that need a human.
Which channels can I deploy to?
You can deploy to chat widget, help page, email, REST API, phone, and WhatsApp, with install destinations including WordPress, Slack, Telegram, and Shopify.
Does the chatbot get better over time?
Yes. Answer Quality grades every reply and clusters the questions your content never covered. When your team resolves one of those in Helpdesk, you add that answer to the knowledge base, and the agent handles the question on its own from then on.
Can a human take over a conversation?
Yes. Denser can hand off to live chat and create a ticket with the transcript and customer context attached.
Get started
Bring every support conversation into one experience
Start with an AI agent. Deploy it across channels. Turn unresolved conversations into tickets. Give customers faster answers and give your team one place to work.