Last updated: May 26, 2026
These Terms of Service ("Terms") govern your access to and use of Denser's website, applications, and services (the "Services") provided by Denser ("we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
To access certain features you must create an account. You are responsible for the accuracy of your account information and for keeping your credentials confidential. You are responsible for all activity that occurs under your account. Notify us promptly at support@denser.ai of any unauthorized use.
Some Services are offered on a paid subscription basis. By selecting a paid plan, you authorize us and our payment processor, Stripe, to charge the applicable fees and any taxes on a recurring basis until you cancel. Fees are non-refundable except where required by law or expressly stated. We may change pricing with reasonable advance notice, and changes apply to subsequent billing periods. You may cancel at any time, and cancellation takes effect at the end of the current billing period.
"Customer Content" means the documents, files, website data, text, and other materials you upload, connect, or submit to the Services. You retain all ownership of your Customer Content. You grant Denser a limited, non-exclusive, worldwide license to host, process, and use your Customer Content solely to provide and improve the Services for you, including generating chatbot responses. We do not use your Customer Content to train shared or foundation AI models.
You are responsible for your Customer Content and represent that you have the rights necessary to submit it and that it does not violate any law or third-party rights.
You agree not to:
The Services use artificial intelligence to generate responses based on your Customer Content and other sources. While Denser is designed to deliver accurate, source-cited answers, AI output may be incomplete, inaccurate, or out of date. You are responsible for reviewing and verifying output before relying on it, particularly for important decisions. Output does not constitute professional (legal, medical, financial, or other) advice.
Denser retains all rights, title, and interest in and to the Services, including all software, models, content, and trademarks, excluding your Customer Content. We grant you a limited, non-exclusive, non-transferable license to access and use the Services in accordance with these Terms for your personal or internal business purposes.
The Services may integrate with or rely on third-party services, such as cloud hosting, payment processing, and AI providers. We are not responsible for third-party services, and your use of them may be subject to their own terms.
Your use of the Services is subject to our Privacy Policy, which describes how we collect and process personal information. By using the Services, you consent to that processing.
The Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.
To the maximum extent permitted by law, Denser and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising from or related to your use of the Services. Our total liability for any claim relating to the Services will not exceed the amount you paid us for the Services in the twelve months preceding the claim.
You agree to indemnify and hold Denser harmless from any claims, damages, or expenses arising from your Customer Content, your use of the Services, or your violation of these Terms or applicable law.
You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms or to protect the Services or other users. Upon termination, your right to use the Services ends, and we may delete your Customer Content in accordance with our Privacy Policy.
We may update these Terms from time to time. We will post the updated version with a revised "Last updated" date and, where appropriate, notify you. Continued use of the Services after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in California.
Questions or concerns regarding these Terms can be sent to support@denser.ai.
Thank you for using Denser.
