Actions
Most requests need more than an answer. With actions, your AI support agent checks the order, books the meeting, reads the invoice, tells your team, or hands the chat to a person, inside the conversation and with the customer's yes before anything changes.
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Pick a template and fill in what is yours, or describe the action to Ask AI in a sentence. Each one says in plain words when the agent should use it.
Built in once your store is connected. Doesn't count toward your plan.
Call your API
Name the action, say when to use it with two or three example messages, and choose where it runs.
Paste a URL, a cURL command, or a JavaScript, Python, or PowerShell snippet from your API docs. Denser reads the request, and anything the customer must provide becomes an input the agent asks for. Then test a real query.
Tick the fields the agent may read. Nothing else in the response reaches it. Optionally show the answer as a card.
Shopify
Connect your store and the agent searches products, checks orders, manages the cart, and cancels an unshipped order or requests a return. The order email must match before anything is shown, and nothing changes until the shopper confirms.
Billing, booking, and your team
“Can I see my last invoice?” answered from your own Stripe account. The agent asks for the billing email and an invoice number, and both must match the same customer before anything is shown. Refunds and plan changes go to your team.
Open times from your Cal.com calendar, booked with the visitor's name and email. Cal.com sends the invite.
Appointment bookingA call-back request, written by the agent from the conversation, posted to the channel you pick with a link to the chat. Customers never see the post.
Cards
A card is a small layout the agent shows in the chat: a product list, an order summary, a plan picker, a short form. Design it once from titles, tables, prices, buttons, and inputs, and your actions fill it in.
Real renders of three card templates. See all eight
Built to be safe
Every action has a test chat beside its settings, and a trace under each reply says which actions ran. To string actions into a procedure, such as a return that checks your policy first, use a playbook.
Questions
Actions are things your AI support agent can do during a conversation, not just say: look up an order, call your own API, book a meeting, read billing, post to Slack, or hand the chat to a person. You describe when each action should run, and the agent runs it for real and answers from what came back.
Yes. The Call your API action reads a URL, a cURL command, or a code snippet from your API docs, lets you test it with a real query, and asks you which response fields the agent may read. Keys go in headers marked secret and are stored encrypted. Requests that change something ask before a test sends them.
Booking in the chat works with Cal.com, and Calendly or Cal.com links can be shown as buttons. Tickets can go to Denser's own helpdesk, Zendesk, Freshdesk, Intercom, or HubSpot. Billing lookups read Stripe, notifications go to Slack, and Shopify stores get 11 built-in actions. Anything else with an API connects through Call your API.
Every action has a test chat beside its settings that works like the real widget, and a trace under each reply says which actions ran. The test chat runs actions for real, so test with a test channel, a test calendar event, or a test order.
Cards are small layouts the agent shows in the chat, such as a product list, an order summary, or a plan picker. You design a card once in a visual editor, and the action that shows it fills it in from your API's answer or the conversation.
Actions, cards, and playbooks share one allowance per chatbot: 1 on Free, 5 on Starter, 10 on Standard, and 20 on Business and Enterprise. Collect leads and the Shopify actions don't count toward it.
Point Denser at your website, docs, and PDFs. It answers in minutes, every reply cited to its exact source.
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