Banking chatbot
An AI customer service agent for banks, credit unions and financial services. It answers questions about accounts, cards, fees and online banking from your published policies, with citations, and hands account-specific requests to your team.
Free to start. No credit card. Live in minutes.
Harborline Bank (Demo)
Hi! I'm Harborline's virtual assistant. I can help with accounts, cards, fees and online banking. I'll never ask for your PIN or password.
Built with Denser on a sample knowledge base. Ask it anything a customer would.
Harborline is a fictional community bank. Ask about cards, fees or mobile deposits.
Customer proof
2k+
active teams
24/7
support coverage
50%
fewer tickets
City of San José
Onondaga County
EOS Australia
Portfoliobox
Upsiide
Valk WeldingCity of San JoséOnondaga CountyEOS AustraliaPortfolioboxUpsiideValk WeldingReal questions, cited answers
Most calls to a bank are policy questions with published answers. The agent answers them from your fee schedule, account disclosures and help pages, and cites the source.
“I lost my debit card. What should I do?”
Freeze it right away in the app under Cards, then report it on the 24/7 lost card line. A replacement arrives in 5 to 7 business days, or 2 days with rush delivery.
Source: Debit and credit cards
“How do I avoid the monthly checking fee?”
Everyday Checking has no monthly fee with one direct deposit or a $500 minimum daily balance. Otherwise the fee is $8 a month.
Source: Checking accounts
“What's the mobile deposit limit?”
Up to $5,000 a day for accounts open more than 60 days, and $2,500 a day for newer accounts. Deposits before 8 pm Eastern on a business day are usually available the next business day.
Source: Online and mobile banking
“How much is an outgoing wire?”
Domestic outgoing wires are $25 and international outgoing wires are $45. Incoming domestic wires are $15.
Source: Fee schedule
What it is
A banking chatbot answers customers' questions about accounts, cards, fees and online banking at any hour. Denser's banking AI chatbot answers from your published policies with citations, and hands account-specific requests to your team.
Explains account types, fee waivers, overdraft rules and limits from your disclosures, with citations.
Walks customers through freezing a card, enrolling in online banking or adding a travel notice.
Connects to Cal.com or your scheduling API so customers can book time with a loan officer.
Account-specific requests become a ticket for your team, with the full conversation attached.
Collects contact details from people asking about mortgages, loans or new accounts.
Flags questions it couldn't answer and contradictions across your documents, so you can fix them.
Pick a channel
Put the agent on your website and help pages, connect your support inbox, or answer calls. Every channel uses the same approved content.
A floating bubble on any page, or an inline frame that sits inside your layout.
Every channel writes into the same chat logs, and any conversation the AI cannot finish hands off to your team. See how Helpdesk works
Guardrails
A financial services chatbot has to stay accurate and never become a phishing risk. You set the rules and the agent stays inside them.
How Denser protects your dataSet it up
Point Denser at your website, or upload fee schedules, account disclosures and FAQs.
Tell the agent what it must never ask for, what it shouldn't answer and when to hand off.
Add it to your website with one script tag, then review conversations and close the gaps it reports.
Mostly routine service questions: fees, card freezes and replacements, mobile deposit limits, wire costs, online banking help and branch hours. Banks also use them to capture loan and account leads and to route account-specific requests to staff.
Denser answers from your published content by default. You can connect your own API as an action, and you choose which response fields the agent may read. Many banks start with policy questions only and hand account-specific requests to staff.
You instruct the agent never to request PINs, passwords, full account numbers or one-time codes, and the greeting can say so. Customers who need account help are handed to your team.
Yes. Any financial services company with published policies and FAQs can train Denser on them, whether it's a bank, credit union, lender or fintech app.
Denser's Free plan includes 50 chatbot queries every 30 days with no card required. Paid plans start at $39 a month, and enterprise plans are available. See the pricing page for current plans.
Build a banking chatbot on your own published policies in minutes.
No code. Free to start. Cancel anytime.
