AI Email Agent
Connect your support inbox to Denser and answer customers from the knowledge you already maintain. Reply automatically, or let Denser draft each response for your team to review and approve.
Use your own domain. Keep your signature and tone. Live in minutes.
New support email
support@northstar.com
Jamie Miller
jamie@example.com
Can I exchange an unopened order?
Hi, my order arrived last week, but I bought the wrong size. It is still unopened. Can I exchange it?
Hi Jamie,
Yes. Unopened items can be exchanged within 45 days. Reply with your order number and the size you need, and our team will help with the next step.
Best,
Northstar Support
Waiting for approval
Customer proof
2k+
active teams
24/7
support coverage
50%
fewer tickets
City of San José
Onondaga County
EOS Australia
Portfoliobox
Upsiide
Valk WeldingCity of San JoséOnondaga CountyEOS AustraliaPortfolioboxUpsiideValk WeldingYou set the level of control
Start with approval mode, then automate the conversations your team trusts. The setting is yours, not a platform-wide compromise.
Denser writes a complete response and holds it in Helpdesk. A teammate can approve, edit, or take over before anything reaches the customer.
Draft ready
Waiting for Maya to review
When the answer is covered by your content, Denser responds immediately using your configured sender, tone, disclaimer, and signature.
Reply sent
Answered from Return Policy.pdf
One source of truth
Your email agent uses the same approved content as website chat, your hosted help page, REST API, and Voice AI. Change a policy once and every channel can use the update.
One knowledge base
Website, documents, policies, and guides
Website chat
Help page
REST API
Voice AI
Live in a few steps
Keep the support address customers already know. Forward incoming mail to Denser and send replies through a verified identity on your domain.
Upload documents, add website pages, or use the same Denser knowledge base that already powers your other channels.
Point a forwarding rule at the address Denser gives you, then verify the sender you want customers to see.
Send grounded answers automatically, or hold every draft in Helpdesk until a teammate approves it.
Set the display name, prompt, tone, disclaimer, and signature. Send a test email before publishing.
Your name in the From field
Configure the sender name, verified domain address, AI instructions, reply tone, signature, and optional disclosure. Denser writes within the boundaries you set.
Email channel
Replies · Saved
Sending identity
Northstar Support
support@northstar.com
Forwarding connected
Incoming mail is reaching Denser.
Reply tone
Email signature
OnNorthstar Support
Helpful answers from the people who make your gear.
AI composition disclaimer
Added to every response
Nothing gets lost in the inbox
Every email is stored as a conversation. Requests that need judgment, verification, or offline work become tickets with the complete thread and a draft ready for review.
Billing question
alex@example.com · 10:42 AM
I was charged twice for my renewal. Can you refund the duplicate payment?
New ticket · Email
Denser drafted an acknowledgment and preserved the full email thread for billing to review.
Less inbox repetition
Denser handles the questions your content already answers and leaves the exceptions organized for your team.
Explain features, compatibility, pricing, and availability from approved product documentation.
Answer repeat policy questions without making a support rep search for the same paragraph again.
Turn manuals and help articles into clear steps customers can follow from their inbox.
Acknowledge and answer documented requests while your team is offline, with tickets ready for the rest.
Customers continue writing to the support address they already know.
Start with approval mode and automate more when the drafts prove reliable.
Documented questions can receive an immediate response, even after hours.
Questions
Yes. Forward mail from the support address customers already use to the unique address Denser provides. You do not need to ask customers to write to a new inbox.
Yes. Add and verify a sending identity on your domain, then choose the sender name customers see in the From field.
Yes. Review mode is the safe default. Denser drafts an answer and waits in Helpdesk until a teammate approves, edits, or takes over the conversation.
Yes. Turn off approval mode when you want the assistant to send grounded responses on its own. You can change the setting as your team gains confidence.
Yes. Configure the AI instructions, model, sender display name, reply tone, rich-text signature, and an optional AI-composition disclaimer.
The conversation remains in Helpdesk with the complete thread so a teammate can review the request and follow up without asking the customer to start over.
Yes. Website chat, your hosted help page, email, REST API, and Voice AI can all answer from the same Denser knowledge base.
Denser can flag suspected spam, save blocked-sender mail without replying, and recognize common automated messages so agents do not answer one another indefinitely.
Take email off the queue
Connect your inbox and knowledge base. Let Denser answer automatically, or review every draft before it reaches a customer.
Use your own address. Free to start. No new inbox required.
