Shopify AI chatbot
Denser helps shoppers discover products, manage their cart, check orders, and get accurate answers from your store knowledge, all inside one useful conversation.
No theme code edits. Test before publishing.
Store assistant
Online · grounded in your store
Trail Travel Mug
Forest · 16 oz
$34.00
Estimated delivery: Thursday. Tracking was verified using the order email you provided.
Help shoppers find relevant items and variants using product data returned by your Shopify store at request time.
Let shoppers add, remove, and update items in the same storefront cart they already use for checkout.
Give customers a secure way to check eligible order status without waiting for a routine support reply.
Product discovery
Shoppers can describe a budget, use case, material, size, or color. Denser queries Shopify at request time and returns relevant products and variants without inventing missing attributes.
Product cards link back to the store, keeping the conversation connected to the purchase journey.
Cart and checkout
Shoppers can add a selected variant, change quantity, remove an item, or view the cart from chat. Denser uses the native storefront cart rather than creating a separate basket.
Checkout remains explicit: the shopper decides when to continue.
Order status
Guest lookup requires the order number and exact order email. Signed-in customers can view their recent eligible orders.
Unsupported changes, such as cancellations, exchanges, and address edits, can be routed to your human-support workflow.
Accurate store support
Denser’s RAG chatbot retrieves relevant information from the sources you connect, including return policies, shipping pages, sizing guides, and product documentation, before it answers. Learn how the website chatbot grounds those answers in your approved content.
Some questions need judgment. Configure a Speak to a human action so shoppers can move from self-service to your preferred support workflow, or use Denser's AI customer support agent with the integrated helpdesk.
Shopper
I need help with an unusual delivery issue.
Why a connected assistant
| Capability | Basic FAQ bot | Live chat only | Denser + Shopify |
|---|---|---|---|
| Natural-language product search | Limited | Manual | Live Shopify query |
| Storefront cart actions | No | Manual | Native cart |
| Verified order status | No | Manual | Built in |
| Policy answers with sources | Sometimes | Agent dependent | RAG grounded |
| Human escalation | Separate | Primary workflow | Configurable action |
Shopify setup
Choose Shopify in Denser and connect the store you want the chatbot to serve.
Review and approve the product and order permissions used by the integration.
Turn on the Denser app embed in the theme editor and save your changes.
Try product, cart, policy, and order questions before welcoming shoppers.
Plan your Shopify assistant
Compare the available tools, learn how the integration works, and use the launch checklist to build a useful shopper experience.
Evaluate storefront chat, product discovery, automation, and human escalation.
Understand how Shopify chatbots use catalog, order, and knowledge data.
Design safer answers, useful handoffs, and measurable storefront conversations.
Choose a plan based on chatbot usage, knowledge sources, and team needs.
Frequently asked questions
It can search the live Shopify catalog, show product and variant details, manage the native storefront cart, check eligible order status, and answer store questions from the knowledge sources you connect.
Yes. Product requests query Shopify at the time of the conversation, so shoppers can see current product details and availability returned by your store.
Yes. Guest shoppers provide an order number and the exact email associated with the order. Signed-in customers can view their recent eligible orders.
Yes. Connect policy pages, help-center content, PDFs, and other store knowledge so Denser can answer those questions with grounded responses and source references.
Yes. You can configure a Speak to a human action that directs the shopper to your preferred support or helpdesk workflow.
Connect Shopify in Denser, approve the requested store permissions, then enable the Denser app embed in your Shopify theme and save. No theme code edits are required.
Point Denser at your website, docs, and PDFs. It answers in minutes, every reply cited to its exact source.
No code. Free to start. Cancel anytime.
