Healthcare chatbot
An AI patient support agent for clinics and practices. It answers questions about appointments, insurance, billing, refills and clinic hours from your own content, around the clock, and passes anything clinical to your staff.
Free to start. No credit card. Live in minutes.
Brightwell Clinic (Demo)
Hi! I'm Brightwell's virtual assistant. I can help with appointments, insurance, billing and clinic info. For emergencies, call 911.
Built with Denser on a sample knowledge base. Ask it anything a customer would.
Brightwell is a fictional family clinic. Ask about appointments, insurance or refills.
Customer proof
2k+
active teams
24/7
support coverage
50%
fewer tickets
City of San José
Onondaga County
EOS Australia
Portfoliobox
Upsiide
Valk WeldingCity of San JoséOnondaga CountyEOS AustraliaPortfolioboxUpsiideValk WeldingReal questions, cited answers
Patients phone in with the same administrative questions every day. The agent answers them from your clinic's pages and policies, cites the source, and points patients to the portal or a person for the rest.
“Can I get a same-day appointment?”
Same-day sick visits are available most weekdays. You can book online starting at 7 am, or call the clinic.
Source: Appointments
“Do you accept my insurance?”
We accept most major plans, including Aetna, Cigna, UnitedHealthcare and Medicare. Coverage depends on your plan, so call the number on your card to confirm we're in network.
Source: Insurance
“How do I request a prescription refill?”
Request it in the patient portal or ask your pharmacy to send a request. Please allow 2 business days. Controlled medications need an appointment.
Source: Prescription refills
“How much is a visit without insurance?”
Self-pay rates are $125 for an office visit, $175 for an annual physical and $75 for a video visit. Payment plans are available for balances over $200.
Source: Insurance and billing
What it is
A healthcare chatbot answers patients' questions online, day and night. Denser's chatbot for healthcare handles the administrative side, from appointments and insurance to billing and refills, using your clinic's own content, so your staff can spend their time on patients.
Explains how to book, reschedule and cancel, what new patients should bring, and when same-day visits open.
Answers which plans you accept, self-pay rates and payment options, straight from your published policies.
Connect Cal.com, or your own scheduling API as an action, so patients can pick a time in the chat.
When a patient needs a person, the conversation becomes a ticket for your team with the full transcript.
Set the agent to tell patients with urgent symptoms to call 911 or 988 instead of continuing the chat.
Answers in 80+ languages from the same knowledge base.
Pick a channel
Add the healthcare chatbot to your clinic site, a help page or your patient email inbox. Each channel answers from the same approved content.
A floating bubble on any page, or an inline frame that sits inside your layout.
Every channel writes into the same chat logs, and any conversation the AI cannot finish hands off to your team. See how Helpdesk works
Guardrails
A medical chatbot should know its limits. You decide what the agent covers, and it stays inside your content.
How Denser protects your dataSet it up
Point Denser at your website, or upload your hours, insurance list, billing and new-patient pages.
Write the instructions for what the agent answers and when it sends patients to staff or 911.
Paste one script tag on your website, then review conversations and fill any gaps the agent reports.
Patients get answers to routine questions at any hour without waiting on hold, and your front desk spends less time on repeat calls about hours, insurance and refills. Questions that need a person still reach your staff, with the conversation attached.
It shouldn't, and Denser is not designed to. Use it for administrative questions, set its instructions to refuse clinical advice, and have it route symptoms and clinical questions to your staff or emergency services.
Denser encrypts data in transit and at rest and never uses your content to train shared models. Build the knowledge base from public clinic information rather than patient records, and email security@denser.ai with any compliance requirements before you launch.
Yes, if you connect a scheduling tool. Denser has a Cal.com action, and you can connect your own scheduling API as a custom action.
Denser's Free plan includes 50 chatbot queries every 30 days with no card required. Paid plans start at $39 a month. See the pricing page for current plans.
Build a patient support agent on your clinic's own content in minutes.
No code. Free to start. Cancel anytime.
