Ecommerce chatbot
An AI agent for your online store. It answers shipping, returns, sizing and product questions from your own policies with citations, looks up orders, and hands tricky cases to your team with the conversation attached.
Free to start. No credit card. Live in minutes.
Northfern Outdoor Co. (Demo)
Hi! I'm the Northfern support agent. I can help with orders, shipping, returns and sizing.
Built with Denser on a sample knowledge base. Ask it anything a customer would.
Northfern is a fictional outdoor gear store. Ask about returns, shipping or sizing.
Customer proof
2k+
active teams
24/7
support coverage
50%
fewer tickets
City of San José
Onondaga County
EOS Australia
Portfoliobox
Upsiide
Valk WeldingCity of San JoséOnondaga CountyEOS AustraliaPortfolioboxUpsiideValk WeldingReal questions, cited answers
Most store tickets are the same dozen questions. The agent answers them from your shipping page, returns policy and product pages, and shows the source so shoppers trust the answer.
“Can I return hiking boots I already wore on a trail?”
Unused items can be returned within 60 days for a full refund. Worn boots can be returned within 60 days only if they have a defect, and Northfern-brand gear also has a lifetime warranty.
Source: Returns policy
“Do you ship to Canada?”
Yes. Shipping to Canada is $12.95 flat and takes 5 to 8 business days. Any duties and taxes are paid on delivery.
Source: Shipping page
“Which size should I order in your rain jacket?”
Northfern jackets fit true to size with room for a fleece layer. If you're between sizes, choose the larger size.
Source: Size guide
“Where is my order?”
Use the Track order page with your order number (it starts with NF-) and your checkout email. Connected to Shopify or your order API, the agent can look it up for you.
Source: Order lookup
What it is
An ecommerce chatbot is an AI agent on your online store that answers shoppers around the clock. Denser's AI chatbot for ecommerce answers from your own store policies and product pages with citations, looks up orders, and hands tricky cases to your team.
Trained on your website, policies, PDFs and help center. Every answer links to the passage it came from.
Connect Shopify or your own order API. The agent checks order status and starts returns or cancellations only after the shopper confirms.
Recommends products by use, size and budget, and on Shopify adds them to the native cart.
When a shopper asks for a person or gets frustrated, the conversation becomes a helpdesk ticket with full context.
Collects names and emails from shoppers who aren't ready to buy, so you can follow up.
Answers shoppers in their own language from the same English knowledge base.
Pick a channel
Put the ecommerce chatbot on your storefront, connect your support inbox, or give it a phone number. Every channel uses the same knowledge base.
A floating bubble on any page, or an inline frame that sits inside your layout.
Every channel writes into the same chat logs, and any conversation the AI cannot finish hands off to your team. See how Helpdesk works
Guardrails
A store chatbot that invents a discount or a return window costs you money. Denser stays inside your content and your rules.
How Denser protects your dataSet it up
Point Denser at your website, or upload your shipping, returns and sizing pages.
Install the Shopify app, or connect your own order API as an action.
Paste one script tag, or turn on the Denser app embed in your Shopify theme.
Shoppers get answers in seconds at any hour, so fewer leave over an unanswered shipping or sizing question. Your team handles fewer repetitive tickets about returns and order status, and every conversation shows you what shoppers ask.
It answers shipping, returns, sizing and product questions, recommends products, checks order status, starts returns once the shopper confirms, captures leads and escalates to a person when needed.
Yes. Denser has a Shopify app that reads your live catalog, fills the native cart and looks up orders. For other platforms, add the chat widget with a script tag and connect order lookup through your own API.
Denser answers from the sources you connect and cites the passage behind each answer. If your content doesn't cover a question, it says so and can hand the shopper to your team instead of guessing.
Denser's Free plan includes 50 chatbot queries every 30 days with no card required. Paid plans start at $39 a month. See the pricing page for current plans.
Build an ecommerce chatbot on your own store content in minutes.
No code. Free to start. Cancel anytime.
