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Hotel chatbot

A hotel chatbot that answers guests before they call the front desk.

An AI guest support agent for hotels, inns, restaurants and travel companies. It answers questions about rooms, check-in, parking, pets and dining from your own content, in the guest's language, and passes requests to your team.

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Live demo agentFictional company
The Saltmarsh Inn (Demo) logo

The Saltmarsh Inn (Demo)

Hi! Welcome to The Saltmarsh Inn. I can help with your stay, rooms, parking, pets and dinner at Tidewater Kitchen.

Built with Denser on a sample knowledge base. Ask it anything a customer would.

The Saltmarsh Inn is a fictional harbor hotel. Ask about check-in, pets or dinner.

Customer proof

Trusted by businesses worldwide

2k+

active teams

24/7

support coverage

50%

fewer tickets

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Real questions, cited answers

The questions guests ask before, during and after a stay.

Guests want answers now, not after a hold. The agent answers from your website, policies and menus, and cites the source so guests trust the answer.

  • “Can I check in early?”

    Check-in starts at 3 pm. Early check-in from 12 pm is $40, subject to availability, and we can store your luggage for free until your room is ready.

    Source: Check-in and check-out

  • “Is the hotel dog-friendly?”

    Yes. Dogs up to 50 lb are welcome in designated pet-friendly rooms for $50 per stay, up to 2 dogs per room. Please mention your pet when booking.

    Source: Pets

  • “What's your cancellation policy?”

    Cancel free up to 72 hours before arrival. Cancellations within 72 hours are charged one night, and prepaid Saver rates are non-refundable.

    Source: Booking, changes and cancellation

  • “Is the restaurant open on Monday?”

    Tidewater Kitchen is closed Mondays. Dinner is served Tuesday to Sunday, 5 to 9:30 pm, with brunch on weekends.

    Source: Tidewater Kitchen restaurant

What it is

What is a hotel chatbot?

A hotel chatbot answers guests' questions on your website before and during their stay. Denser's AI hotel chatbot answers from your own policies, rooms and menus in 80+ languages, points guests to book direct, and hands requests to the front desk.

Hotel chatbot use cases

  • Stay questions

    Check-in times, parking, Wi-Fi, amenities, accessibility and pet rules, from your own policies.

  • Direct booking nudges

    Points guests to book direct and explains your member perks, instead of sending them to a travel site.

  • Restaurant and events

    Answers menu, hours and dietary questions, and captures group, wedding and event inquiries.

  • Front desk handoff

    Special requests and complaints become a ticket for your team with the full conversation.

  • 80+ languages

    International guests get answers in their own language from the same knowledge base.

  • Local tips

    Shares the recommendations you've written, from sunset cruises to the best nearby museum.

Pick a channel

Answer guests on your site, inbox and phone.

Add the hotel chatbot to your website, connect your reservations inbox, or answer calls. Every channel uses the same content.

Website chat

A floating bubble on any page, or an inline frame that sits inside your layout.

How to set it up
Paste one script tag for the bubble, or an iframe for the inline version. On WordPress, install the Denser Chat plugin and write no code at all.

Every channel writes into the same chat logs, and any conversation the AI cannot finish hands off to your team. See how Helpdesk works

Guardrails

Accurate answers, so guests aren't surprised at check-in.

A hospitality chatbot that invents a policy creates an unhappy guest. Denser stays inside your content.

How Denser protects your data
  • Answers only from your website, policies and menus, with a citation for each answer.
  • Questions it can't answer go to your front desk instead of a guess.
  • Allergy questions point guests to tell their server, not to a chatbot's judgment.
  • Data is encrypted in transit and at rest, and your content is never used to train shared models.

Set it up

Live in an afternoon, not a quarter.

  1. 01

    Add your property content

    Point Denser at your website, or upload policies, room details, menus and local guides.

  2. 02

    Set the handoffs

    Choose which requests go to the front desk, events team or restaurant, and connect your helpdesk.

  3. 03

    Go live

    Add it to your website with one script tag, then review conversations and fill any gaps it reports.

Learn more

Chatbots for other industries

Hotel chatbot FAQ

Can a hotel chatbot increase direct bookings?

It can help. Guests who get quick answers about rooms, parking, pets and cancellation terms on your own site have less reason to leave for a travel site, and the chatbot points them to your booking engine and member perks.

Can it take reservations?

Denser answers booking questions and points guests to your booking engine. To check availability or create bookings in the chat, connect your booking system's API as a custom action.

Does it work for restaurants and travel companies?

Yes. Restaurants can train it on menus, hours and reservation policies, and travel companies on itineraries, inclusions and cancellation terms.

Can it answer in other languages?

Yes. Denser answers in 80+ languages from the same knowledge base, so you don't need to translate your content first.

How much does a hotel chatbot cost?

Denser's Free plan includes 50 chatbot queries every 30 days with no card required. Paid plans start at $39 a month. See the pricing page for current plans.

Fewer calls to the front desk. Happier guests.

Build a hotel chatbot on your own property content in minutes.

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