Help Page
Host your chatbot as a full-page help center on denser.ai, or proxy it onto your own domain.
A help page is your chatbot as a whole page rather than a bubble in the corner — a sidebar with the visitor's own recent chats and your links, a welcome screen with your suggested questions and link cards, and the chat filling the rest of the screen. It is a good fit for a support center, a docs landing page, or an internal knowledge base you want people to open and stay in.
Once enabled, the page is live at:
https://denser.ai/u/help/{chatbotId}Set the chatbot to Public first
A help page is a public URL, so it only works once the chatbot is set to Public. A private or invite chatbot returns a "This help page isn't available" page instead. Update this under Security → Visibility before you share the link.
Turn it on
Open your chatbot dashboard and switch to Deploy. Select the Help page card, then click Set up.
Switch Enable help page on. The URL in the Deploy section of the dialog goes live immediately — copy it, or click Open help page to see it.
Fill in the Page section to brand it, then click Save page settings. Every field is optional; the page falls back to your chatbot's own name and icon.
Turning the switch off leaves the URL in place but makes it return the unavailable page, so you can take a help page down without breaking anything else.
What you can set on the page
These fields live on the Help page card and apply to this channel only:
- Page title — shown in the browser tab. Falls back to the chatbot name.
- Logo URL — replaces the chatbot icon at the top of the sidebar.
- Hero image URL — an image above the welcome message.
- Favicon URL — the browser tab icon.
- Recent chats — show or hide the visitor's own past conversations in the sidebar.
- Sidebar links — up to five buttons under the logo, each Primary, Secondary, or Link styled.
- Link cards — up to six cards on the welcome screen, each with a title, an optional description, and a URL.
Image fields take a URL, not a file
Logo, hero image, and favicon are all URL fields — paste a full http:// or https:// link to an image you already host. There is no upload here.
What the help page shares with your other channels
This is the part worth knowing before you start editing. Almost everything about how the chatbot behaves is shared across every channel it is deployed to — the website widget, the iframe, and the help page all read the same settings:
| Setting | Where it is edited |
|---|---|
| Welcome message and suggested questions | Customization → Messages & Prompts |
| Input placeholder | Customization → Messages & Prompts |
| Theme mode and colors | Customization → Appearance |
| Model version, instructions, and citations | Customization → Model & Citations |
Change any of those and the help page changes with the widget. Only the fields in the section above are specific to the help page.
Open Customization from your chatbot to edit them — the Customize link at the bottom of the Help page dialog goes straight there.
Two differences from the widget
- Suggested questions appear on the welcome screen only. The keep showing questions toggle has no effect here — the full-page layout never pins them above the composer.
- Recent chats lists only conversations the visitor started on the help page. Chats from the website widget do not appear there, even when it is the same browser.
Advanced: host it on your own domain
You can put the help page on a path of your own site — yourdomain.com/help — by proxying it. Visitors never see a denser.ai URL and never see your chatbot ID.
The path is always /help and is not configurable, so a site that already serves its own page at /help cannot proxy one today.