Businesses often struggle to keep up with customer questions and concerns in real time. Traditional chatbots can help, but sometimes, they sound too robotic and repetitive, which might not sit well with customers looking for genuine interaction.

Now, there's a growing need for smarter solutions that can handle complex conversations and offer a more personal touch.

AI chatbots are much smarter than basic chatbots. They can understand the subtle differences in how people talk while responding in ways that feel more natural.

But how easy is it to add one of these smart, sophisticated chatbots to your website?

If you're considering this for the first time, you might be worried about how to start and whether you can customize the chatbot to match your business' style.

Fortunately, it's doable, and a good chatbot builder platform can simplify the process.

In this article, we'll look at the top five bot builder platforms and find out which one could be the best choice for creating a chatbot that improves your customer communication.

Benefits of Using a Bot Builder Platform

Choosing a bot builder platform offers advantages that can boost how your businesses interact with customers:

Advanced Customization and Flexibility

Traditional chatbots often come with predefined scripts and limited responses, which can lead to a robotic and impersonal user experience.

Bot builder platforms, on the other hand, allow for extensive customization. You can tailor every aspect of the bot's behavior, from its conversation flow to its responses.

This ensures the bot can handle complex queries with a personal touch that reflects your brand's voice.

Better Integration Capabilities

Traditional chatbots typically offer basic integration with a limited number of platforms. Bot builder platforms can integrate with CRM software, databases, and e-commerce platforms.

Once integrated, it allows a seamless flow of information that allows the bot to deliver personalized experiences. This also includes performing complex tasks like processing payments or retrieving detailed customer information.

Intelligent Conversations

Bot builders are typically equipped with advanced AI technologies like Natural Language Processing (NLP) and machine learning.

These technologies allow the bot to engage in human-like conversations and learn from interactions to improve over time.

Unlike traditional chatbots that react to user inputs, conversational chatbots created with builder platforms can initiate conversations based on user behavior or specific triggers.

This helps capture user interest and increase engagement, which guides them through sales or support processes.

Scalability and Cost-Effectiveness

Bot builder platforms are designed to handle a high volume of interactions. Whether your business is experiencing steady growth or a sudden spike in customer queries, these platforms can effortlessly scale.

Traditional chatbots, especially simpler models, may require a few adjustments or upgrades to handle increased loads, often involving additional development and costs.

Although bot builder platforms might require a higher initial investment, their ability to automate complex processes can lead to huge cost savings over time.

5 Top Bot Builder Platforms in 2024

Choosing the right bot builder platform for your business involves looking beyond the technical features. You should consider how well each platform aligns with your specific needs.

Since these platforms vary in their capabilities, pricing models, and ease of use, finding the right one ensures your investment is worth it.

Here are the five best chatbot builders you should consider:

1. Denser.ai

Denser.ai is the best chatbot builder due to its comprehensive suite of features that cater to both technical and non-technical users.

The platform's multi-use functionality helps businesses integrate it on websites, manage documents, or deploy it in AI-driven chat solutions.

Its advanced AI-driven analytics provides deep insights into customer interactions that help businesses understand and improve user engagement. The platform's seamless integration capabilities make it accessible for users without extensive technical backgrounds.

This versatile chatbot builder has customizable dashboards that allow users to tailor data displays to their specific needs. This makes it easier to track chatbot performance and make data-driven decisions.

With real-time data insights, this chatbot builder offers up-to-the-minute information so businesses can respond to customer needs.

Additionally, its semantic search capabilities can understand the context and relationships between words for better accuracy and relevance of search results and bot responses.

The learning and adaptation feature indicates that Denser.ai continuously improves its performance based on interaction data.

Denser.ai's Pricing Plans

Denser.ai offers a range of pricing plans to fit various business sizes, from startups to large enterprises.

The Free Plan is ideal for startups wanting to test out basic features at no cost. It includes 1 DenserBot and 20 queries per month.

For individuals or small startups, the Starter Plan is available for $19 per month and includes essential features, such as 2 DenserBots and 1,500 queries per month.

Small teams looking for more advanced options can choose the Standard Plan for $89 per month. This plan includes 4 DenserBots and 7,500 queries per month.

Large businesses needing a comprehensive set of features can go for the Business Plan, priced at $399 per month. The plan offers 8 DenserBots and 15,000 queries per month.

2. Chatfuel

Chatfuel has an easy-to-use flow builder that allows users to create and manage chat automation.

This intuitive builder simplifies the process of designing complex conversational flows, even for those with no prior coding experience.

Chatfuel allows you to store information about your contacts in unlimited custom fields. This is important if your business needs to maintain detailed records of customer interactions for targeted marketing strategies.

The platform provides tools for integrating chatbots with messaging apps like Facebook Messenger and Instagram. It ensures that social media followers are effectively transitioned into engaged chat participants.

Chatfuel also includes a built-in live chat feature, which allows human agents to take over the conversation from the bot whenever necessary.

Chatfuel's Pricing Plans

Chatfuel offers a range of pricing plans, starting with a free trial.

Basic plans for Instagram and Facebook begin at $19.99 per month, covering 1,000 conversations, with costs increasing for additional volume.

For WhatsApp users, the Business plan starts at $44.99 per month for 1,000 chatbot conversations.

The Enterprise plan, which costs $300 per month, includes comprehensive features, a personal account manager, and bot-building services with bulk pricing options.

3. Yellow.ai

Yellow.ai is trained on over 16 billion conversations each year, which allows it to handle 90% of incoming queries with a high level of empathy.

The platform uses generative AI to let users easily create bots with simple prompts. These bots can then be customized for specific business needs through an easy-to-use interface.

Yellow.ai also offers pre-built flows and journeys for various industries, such as banking, retail, healthcare, travel, and hospitality, which helps businesses quickly establish effective customer interactions.

The platform also connects with leading CRM systems, ERPs, and another essential business tool that makes the bots work well within existing company processes.

Moreover, Yellow.ai includes a powerful analytics module that tracks how the bots perform across different channels. This feature continuously improves the bots and helps improve your customer service over time.

Yellow.ai's Pricing Plans

Yellow.ai offers a Free plan that is perfect for small businesses or beginners, providing essential features to start with.

For larger organizations, the Enterprise plan allows unlimited bots and custom integrations, priced based on how much you use. To learn the price, you have to contact their team.

4. Botsify

Botsify features a visual flow builder and editor. This allows users to create and adjust chatbots with an intuitive drag-and-drop interface, making it accessible even to those without any coding experience.

Adding to its functionality, Botsify incorporates AI and machine learning technologies that allow chatbots to learn from interactions over time.

Botsify also offers a wide range of pre-built templates that cater to various industries and use cases. These chatbot templates provide a quick starting point for setting up a chatbot and reduce the effort required to deploy a functional bot.

The platform's multilingual support ensures that the chatbots can interact with users in their native language.

Botsify, with over 100 integrations available, can connect the chatbots to various external services and applications.

Botsify's Pricing Plans

Botsify offers a $49 "Do It Yourself" plan for personal use or small startups needing basic chatbot capabilities for websites and Facebook pages.

A more advanced version of this plan is available for $149, suitable for those with higher demands.

Their custom plan is tailored for large enterprises or specific needs, and those interested should contact Botsify directly for more details and pricing.

5. ManyChat

ManyChat provides customizable templates suited for different industries. It also has a visual flow builder and drag-and-drop interface that make it easy to create and adjust chatbots.

The platform boosts Instagram interactions with several powerful features. It can automatically start conversations or business automation when a user messages your account with a specific keyword or phrase.

It also supports Story Mentions Triggers, which allow businesses to initiate conversations automatically when mentioned in a story. This feature helps manage large volumes of interactions.

For new users who have not messaged before, ManyChat offers Conversation Starters to help them easily begin talking about specific topics. It makes it simpler for new followers to engage.

Additionally, ManyChat's Flow Builder can capture important customer information like emails or phone numbers and store them in its CRM system.

This helps in building a detailed customer database and enhances targeted marketing efforts.

ManyChat's Pricing Plans

Manychat offers a range of pricing plans to suit different needs.

The Free plan lets you start with basic features for up to 1,000 contacts at no cost.

For more advanced features, the Pro plan starts at $15 per month.

If you need a customized experience to support larger business goals, their Elite plan offers tailored options.

Steps to Building Your First Bot with Denser.ai

With the range of bot builders available, Denser.ai still stands out as the top choice for its sophisticated features and user-friendly, no-coding-required interface.

Here's how you can start building your first chatbot with this bot builder platform:

Step 1: Define Your Bot's Purpose

Before you start building your chatbot, you must define your expectations. Think about how the chatbot can help your business.

Do you want to increase sales, respond to customer questions, or handle easy tasks so your team can focus on more complex issues?

Also, consider the typical questions or problems your customers have. Knowing this will shape your chatbot's design.

Step 2: Register with Denser.ai

Denser.ai is designed for ease of use. Its user-friendly interface simplifies the process of setting up a chatbot.

You can integrate the Denser.ai chatbot into your website as a chat widget, embed it within an iframe, or utilize the Denser REST API to easily manage user inquiries.

Step 3: Start Building Your Chatbot

After choosing Denser.ai as your bot platform, adding it to your website is easy. Denser.ai gives you a specific code that you need to put into your website's HTML, which includes a bit of HTML and JavaScript.

Here's what you need to do:

1. Denser.ai will provide you with a short snippet code, which is essential for adding the chatbot to your site. This code makes sure the chat widget works properly.
2. In the code, there's a placeholder for a chatbot ID that is special to your chatbot and connects it to your Denser.ai account.
3. Replace the placeholder in the code with your actual chatbot ID from Denser.ai so the chat widget on your website is correctly linked to your account.

Step 4: Develop and Train Your Chatbot

Once you're done building, select a template that aligns with your business needs. You can customize your chatbot by incorporating expected questions and answers.

This no-code chatbot builder also provides tools to train your chatbot so it can better respond to customer inquiries.

Step 5: Establish Escalation Protocols

You must also define clear triggers for when an inquiry should be escalated to a human agent.

These triggers could be based on the query's complexity, specific keywords, or signs of user frustration, such as repeated questions.

You may assign team members to handle these escalations based on their expertise. Technical questions might go to your tech support team, while pricing queries are directed to sales staff.

Step 6: Integrate with Other Systems

Common integrations include CRM (Customer Relationship Management) software, ERP (Enterprise Resource Planning) systems, databases, and email platforms.

Knowing what systems your chatbot should work with will guide the integration process.

Ensure that the chatbot platform you are using, such as Denser.ai, supports integration with these systems. Most modern chatbot platforms have built-in integrations or APIs (Application Programming Interfaces) that assist with these connections.

Step 7: Launch and Monitor

Before going live, perform one last thorough check to confirm everything is working perfectly. This includes reviewing all integrations, dialogue flows, and user interface elements.

When you're confident that everything is set, deploy your AI chatbot on your chosen platforms.

Optimize Your Website Interactions with Denser's Chatbot Builder

Make your customer interactions smarter with Denser.ai. This chatbot solution allows you to deliver personalized responses and accurate support to boost customer loyalty.

With advanced AI-driven analytics, effortless integration, and user-friendly customization, Denser.ai is tailored to meet your specific needs without requiring any coding expertise.

Sign up for a free trial or schedule a demo with Denser.ai today and see how easy and effective automation can be!

FAQs About Bot Builder Platforms

What types of chatbots can I build with a bot builder platform?

Bot builder platforms typically allow you to create a variety of chatbots tailored to different purposes, such as informational bots, customer service bots, booking bots, and sales bots.

Depending on the platform, you may be able to customize the bot for specific tasks like lead generation, survey collection, or even entertainment.

Can I update my chatbot once it's live?

Yes, most bot builder platforms allow you to make changes and updates to your chatbot even after it has gone live. This is essential for maintaining its effectiveness, as you can continually optimize based on user feedback and changing business needs.

Is Microsoft Bot Framework suitable for non-developers?

While Microsoft Bot Framework is incredibly powerful, it is primarily designed for developers with a good grasp of programming concepts. For non-developers, the learning curve might be steep, although Microsoft provides extensive documentation and developer tools to ease the process.