5 Freshchat Alternatives For Personalized Customer Messaging

Do you find it hard to keep up with customer queries or struggle to send personalized messages that leave a lasting impact?

Aside from sending quick replies, consistent customer communication also helps you build strong connections throughout the customer journey.

While Freshchat is a well-known option, there are other platforms that might be a better fit for your business.

Many Freshchat alternatives include advanced tools like basic collaboration features, a ticketing system, and multichannel support to provide great customer support.

In this guide, you’ll find the five best alternatives to Freshchat. Each one is tailored to meet different business needs and can help you boost customer engagement.

Reasons to Explore Freshchat Alternatives

Freshchat is a widely used tool for customer communication, but it’s not always the perfect match for every business.

Image Source: https://www.freshworks.com/live-chat-software/

Here are some of the most common reasons why businesses consider switching to an alternative platform:

Budget Concerns

Freshchat can be expensive, especially for small businesses or startups. While it offers a range of features, some companies find that the cost outweighs the benefits. Many alternatives provide similar or even better features at a lower price.

Missing Features in Basic Plans

The entry-level plans of Freshchat might not include the advanced features you need, such as customizable chatbots, detailed performance reports, and integration with specific tools.

Other platforms may provide these features in their basic or mid-level plans, which makes them a better fit for your needs.

Integration Limitations

If your team uses specific apps or systems, it’s essential that your chat platform connects with them. Examples of popular tools businesses often integrate with:

• CRMs like HubSpot or Salesforce
• Marketing tools like Mailchimp
• E-commerce platforms like Shopify

Some alternatives offer more flexible and extensive integration options to keep all your tools working together.

User Experience Issues

Some users find Freshchat’s interface difficult to navigate or experience technical issues that slow down their work. Poor user experience can lead to frustration for both your team and your customers.

Alternatives with more user-friendly designs can make your team’s job easier and improve how customers interact with your business.

Business Growth Requirements

As businesses grow, their communication needs often change. Freshchat may not scale well for every organization.

If you need to handle a larger customer base or add new features, some alternatives are better equipped to meet these demands.

Key Features to Look for in Freshchat Alternatives

Different tools offer varying functionalities, so knowing what to prioritize can help you make the right decision. Below are the essential features to consider when evaluating customer communication platforms.

Intuitive Interface

Ease of use should be a top priority. A tool that’s simple to use saves time and reduces frustration.

If the messaging software is complicated, your team might spend too much time figuring it out instead of helping customers. This can lead to slower response times and a poor customer experience.

A user-friendly interface also ensures that everyone on your team—regardless of their technical skill level—can quickly understand how to use the platform. This is especially helpful for small businesses or teams with limited training resources.

Multichannel Communication

Customers expect convenience. If they start a conversation on one channel, they don’t want to repeat themselves when they switch to another.

Businesses that manage all channels in one place can save time by eliminating the need to switch between platforms.

Many customers prefer using social platforms like Facebook Messenger and WhatsApp to connect with businesses. A good platform integrates with these services to manage messages from multiple social channels in one inbox.

Chatbot Functionality and Automation

Customers expect immediate responses to their inquiries, especially for simple questions. Chatbots can handle these repetitive tasks and keep customers getting the help they need.

Advanced AI chatbots understand the meaning behind a customer’s question, even if it’s phrased in an unusual way. This helps the bot provide accurate, human-like responses.

Scalability for Growing Businesses

As your business expands, customer communication needs will naturally grow. A reliable Freshchat alternative must support this growth and should handle higher volumes of customer conversations.

A great customer service tool should offer plans that match the size of your business, from small startups to large enterprises. Upgrading plans should be easy, and additional features should be provided as your needs change.

Integration with Other Tools

Businesses rely on multiple tools for customer management, marketing, analytics, and operations. Without integration, switching between platforms can slow your team down and lead to errors.

Denser.ai is a chatbot platform with extensive integration options. It connects with popular CRMs, marketing tools, and help desk software, which makes it a versatile choice for businesses of all sizes.

Reporting and Analytics

Without clear data, it’s hard to know how well your team is handling customer interactions.

Reports help you identify how quickly your team is responding to customers. These insights allow you to improve workflows, optimize staffing, and deliver better customer experiences.

Historical data helps you spot patterns, such as peak chat hours or recurring customer concerns. You can use these insights to prepare your team for busy periods or to address common issues.

Value for Money

Finding a platform that delivers value for the price you pay is critical for businesses, especially when balancing budgets with performance needs.

A good Freshchat alternative should offer a range of features that justify its cost and align with your business goals.

A free plan or trial period gives you a chance to test the platform without committing upfront.

5 Best Freshchat Alternatives For 2025

With so many customer communication tools available, businesses have a range of options to consider. Each platform comes with unique features, pricing, and target users.

Below, we’ll explore some of the top Freshchat alternatives to help you make an informed decision.

1. Denser.ai

Denser.ai stands out as the best chatbot platform that combines simplicity, intelligence, and flexibility. With its advanced features, it offers businesses an efficient and scalable alternative to Freshchat.

Quick and Easy Setup

Denser.ai is easy to set up. With just a single line of code, you can get a fully functional chatbot running in no time. Freshchat is user-friendly, too, but Denser.ai makes deployment faster and simpler for teams without technical expertise.

Connect Across Multiple Support Channels

Denser.ai allows you to reach their customers across more than just traditional chat platforms. You can use it on websites, document systems, and more.

Effortless Data Retrieval from Files

Denser.ai goes beyond regular chatbots by allowing you to interact with websites, PDFs, and documents in multiple languages to get instant, accurate answers. It’s a simple way to find key details or respond to inquiries without extra effort.

For files like HTML, PDF, TXT, CSV, and TSV, Denser.ai provides precise answers with highlighted sources for full transparency and trust. You can rely on accurate information and trace it back to its source with ease.

Smart and Natural Conversations

Denser.ai’s bots are designed to understand what customers mean, not just the words they type. This allows them to respond in a more natural, human-like way. Denser.ai adds an extra layer of personalization and intelligence that makes conversations more engaging.

Advanced Insights with AI-Powered Analytics

Denser.ai uses AI to provide detailed insights into how customers interact with your business. This helps you see what’s working and where to improve for smarter decisions.

Denser.ai also lets you select the language model (LLM) that fits your needs best. It allows your chatbot to deliver smarter, more tailored responses for any situation.

Easy to Use for Any Team

Denser.ai is built with simplicity in mind, with its intuitive design. It lets you create and manage bots without needing coding knowledge. Freshchat is also easy to use, but Denser.ai’s approach makes sure no one gets stuck with complicated tools.

Ready to Grow With Your Business

Denser.ai is built to handle growth. As your business expands, it can manage more interactions and adapt to new needs. Denser.ai’s flexibility across platforms and tools keeps you ready for any future challenges.

Denser.ai Pricing Plans

Choosing the right plan for your business is important, and Denser.ai offers options to suit companies of all sizes:

• Free Plan: Perfect for startups exploring their options. This plan includes 1 DenserBot and up to 20 queries per month, giving you a risk-free way to test the platform.
• Starter Plan: At $19/month, this plan is suitable for small startups ready to grow. It comes with 2 DenserBots and 1,500 queries, providing more capacity for growing needs.
• Standard Plan: At $89/month, this plan is a great choice for small teams. It includes 4 DenserBots and 7,500 queries, offering more features for daily operations.
• Business Plan: For $799/month, this plan is designed for larger businesses with advanced requirements. It includes 8 DenserBots and 15,000 queries to handle bigger workloads.
• Custom Plan: If your business needs a tailored solution, Denser.ai can create a plan just for you. Contact their team for custom pricing and enterprise-grade support.

Start with a free trial or schedule a demo today to see how Denser.ai can help your business grow!

2. Intercom

Intercomis a customer communication service that offers live chat, automated messaging, and AI-powered AI assistant Fin to provide real-time support. Intercom is built to support customer service, sales, and marketing teams.

Image Source: intercom.com

The platform also integrates with many other business tools. It features tracking customer data, proactive messaging, and detailed performance reports to improve how you interact with customers.

Pros

• Great macros function for quick actions
• Simple to use and manage conversation workflows
• Handy AI agent powered by your knowledge base
• Multiple options for creating detailed reports

Cons

• Layout could be more intuitive; areas feel disconnected
• Limited support from Intercom’s own team

Pricing

• Essential: $39 per seat/month – Good for individuals, startups, and small businesses focused on customer support
• Advanced: $99 per seat/month – Great for growing teams with tools like automation and AI for better support
• Expert: $139 per seat/month – Best for bigger teams, offering extra features for teamwork, security, and reports

3. Tidio

Tidio offers a live chat feature designed to boost customer satisfaction and improve sales by making it easy for website visitors to get help.

It also offers custom chat flows, integration with popular tools, and analytics to track and improve customer service performance.

Image Source: tidio.com

Tidio's AI-powered chatbot, Lyro, can handle up to 70% of customer inquiries without human involvement. Lyro provides natural, human-like responses and is ready to use for businesses that want to save time on routine tasks.

Pros

• Intuitive interface with real-time chat
• Easy-to-set-up chat flows and implementation
• Mobile app allows agents to respond from anywhere
• Efficient lead management without manual effort

Cons

• Mobile app sometimes has sync issues with the desktop version
• Some pricing plans are expensive

Pricing

• Free Plan: Includes basic live chat and supports up to 50 conversations per month
• Starter Plan: Priced at $29/month, it’s suitable for small businesses and handles up to 100 conversations monthly
• Growth Plan: Starts at $59/month and covers up to 2,000 conversations. Prices increase if more conversations are required.
• Tidio Plus: Starting at $749/month, this plan provides advanced features and a custom conversation limit based on your needs
• Premium Plan: Starting at $2,999/month, it’s designed for large businesses with unlimited conversations

4. Drift

Drift is a conversational marketing platform that helps businesses engage with website visitors in real-time and turn them into customers. It offers AI-powered chatbots and live chat features to provide instant responses and personalized experiences.

Image Source: salesloft.com

Drift's integration with Salesloft improves sales engagement by capturing high-intent leads and speeding up communication workflows.

Pros

• Simplifies client connections and sales process
• Shows visitor activity, including location
• Prioritizes high-interaction accounts and HQ locations
• Customizable branded Drift and consultant pages

Cons

• Learning curve for new users
• No alerts for website visitor activity
• Filtering system is hard to use

Pricing

• Advanced: Helps businesses close sales and attract more customers
• Premier: Focused on steady and reliable revenue growth every quarter

You can contact the Drift sales team for more details or specific pricing.

5. LiveChat

LiveChat is a helpdesk software that helps businesses connect with customers through live chat and AI-powered chatbots. It features a message sneak peek, canned responses, and chat tags, making it easier for teams to respond and manage conversations.

Image Source: livechat.com

LiveChat can integrate with tools like CRMs, e-commerce platforms, and social media to keep customer interactions in one place. The platform also offers reporting and analytics tools that track chat performance and agent productivity.

Pros

• Brings real-time chat engagement across sales channels
• Chat transcripts and archiving make follow-ups easy
• Allows sharing of links, images, and videos
• Easy integration with websites

Cons

• Initial setup is challenging and not always intuitive
• Lacks a built-in CRM solution
• Glitches can cause delays in updates

Pricing

• Starter: $20/month – Good for small businesses with basic live chat tools
• Team: $41/month – Made for support teams with more advanced customer service tools
• Business: $59/month – Best for larger teams with features to handle more customers
• Enterprise: Custom pricing – For big companies needing advanced tools and personalized support

How to Choose the Best Alternative for Your Business

Choosing the best Freshchat alternative for your business depends on understanding your specific needs and comparing available options. Below is a step-by-step guide to help you make the right decision.

Identify Your Top Customer Support Challenges

Start by understanding the issues your team faces with customer support. These challenges might include slow response times, managing multiple communication channels, or dealing with repetitive inquiries.

Pinpointing these problems will help you choose a platform that addresses your specific needs.

Another common challenge is the lack of customer interaction tracking. If your team doesn’t have access to previous conversations or customer data, it can be hard to provide personalized service.

A tool that offers a clear history of customer interactions can help your team respond faster and with more relevant information.

Look for Features That Match Your Goals

You have to focus on what you want to achieve, not just the immediate problems you want to fix. While addressing current needs is important, aligning the platform’s features with your long-term goals makes it a great investment.

If your goal is to increase sales, look for a tool with features like proactive chat that lets you engage with visitors based on their browsing behavior. This helps guide potential customers toward making a purchase.

If your priority is saving time, a platform with robust automation can reduce your team’s workload and free them up for more complex issues.

Think about customer retention as well. If keeping customers happy is a top goal, choose a platform that offers satisfaction surveys or detailed reporting. These tools can help you measure and improve the customer experience over time.

Check Integrations With Your Current Tools

Check whether the new platform connects with these tools if your business relies on a CRM like Salesforce or HubSpot. Integration allows your team to view customer details directly in the chat tool for faster and more personalized interactions.

Similarly, if you run an online store through Shopify or WooCommerce, a communication platform that integrates with these systems can help track orders and provide quick updates.

Internal tools like Slack or Microsoft Teams are also important. If the platform can send notifications or updates to your team’s collaboration tools, it simplifies workflows and prevents customer messages from getting missed.

Prioritize Usability for Your Team

Even the most feature-packed tool can be frustrating if it’s overly complicated or difficult to navigate. When choosing a Freshchat alternative, prioritize platforms that are simple, intuitive, and quick to learn.

Your chosen platform should be well-organized so that your team can manage chats without spending time searching for options.

During free trials or demos, test how your team can perform basic tasks like responding to a chat, transferring conversations, or setting up automation.

Onboarding support is another important factor. You must look for platforms that offer tutorials, step-by-step guides, or customer support during setup. Your team can get up to speed without disrupting daily operations.

Think About Future Growth

Your business needs today may be very different a year or two from now, so selecting a tool that can scale with your growth must be considered.

Start by assessing the platform’s ability to handle higher customer volumes. If your business grows, you’ll likely receive more customer inquiries. A scalable tool should manage increased chat traffic without slowing down or compromising response times.

Also, consider whether the platform allows for adding more team members. Some tools offer flexible plans where you can scale up as you hire more agents or expand your support hours.

Make sure to check if higher-tier plans offer advanced features, like analytics or integrations, to meet the demands of a larger team or customer base.

Avoid “Feature Fatigue” and Focus on Practicality

However, having too many features that you don’t use can clutter your workflow and make the platform harder to navigate.

If a platform includes advanced tools like AI-driven analytics or predictive insights, consider whether these are essential for your current operations or just “nice to have.” Choose tools that are useful in your priority areas rather than platforms that offer a lot of average features.

It’s also important to avoid overpaying for unnecessary extras. Many tools bundle advanced options into higher-tier plans, which can increase costs without adding real value to your team.

Test as a Customer

You can evaluate a Freshchat alternative by experiencing it as if you were a customer. It helps you understand how effective the platform feels for someone reaching out for support. It also reveals any potential frustrations or limitations that customers might face.

To do this, visit a business that uses the platform you’re considering. Initiate a chat and observe the response time, how easily your questions are answered, and the overall experience. You have to pay attention to whether the chat is personalized and if the responses are helpful.

You can also ask the platform’s sales team for a demo account or test environment. You can use it to simulate customer interactions and how the system transfers conversations to human agents when needed.

Smarter Bots, Happier Customers—Switch to Denser.ai

Are you searching for a Freshchat alternative that fits your business? Denser.ai offers a simple yet powerful platform.

With advanced AI chatbots, multichannel support, and analytics, this AI live chat software makes it easy to provide fast and personalized customer service.

The setup process is quick and doesn’t require any coding skills. Denser.ai supports websites, platforms, and systems to stay connected with customers everywhere.

Denserbots handle routine questions to give your team the freedom to focus on more critical tasks.

It's time to switch to a tool that works better for your business. Contact us today for a free trial or schedule a demo!

FAQs About Freshchat Alternatives

Can I customize the chat widget with Freshchat alternatives?

A customizable chat widget is a common feature among Freshchat alternatives. It allows you to match the widget to your brand’s design and achieve a seamless, professional look on your website or app.

Do Freshchat alternatives support Apple Business Chat?

Some alternatives integrate with Apple Business Chat so customers can connect with your business directly through their iOS devices. This feature promotes customer convenience and broadens your communication channels.

Is it easy to switch to a Freshchat alternative?

Switching is usually simpler, especially with platforms that offer migration support. Many alternatives, like Denser.ai, provide guides or dedicated support teams to help transfer your data and set up the new system.