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SaaS Chatbot

Scale Customer SupportWithout Scaling Headcount

Your SaaS product deserves support that knows every feature, API endpoint, and edge case. Deploy an AI chatbot trained on your docs that answers instantly with verified, cited responses.

Reduce support tickets by 60%+ with instant self-service
Answer technical questions with API doc citations
Onboard new users faster with 24/7 guidance
Free up your team for complex, high-value tickets
No credit card required
Setup in 3 minutes
Denser Agent

Denser Agent

Show me top 5 customers by sales this month

Here are your top 5 customers by sales for this month:

MySQL Connected
Query Results
Customer
Sales
Orders
Robert H.
$6,329
24
John D.
$5,189
18
Loretta M.
$5,009
22
Sarah K.
$4,892
16
Mike T.
$4,651
19
SQL query executed in 0.3s

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Onondaga
Relearnit
UC WH
Ympact

Why SaaS Companies Choose Denser

Generic chatbots can't handle technical questions. Denser learns your product inside and out to deliver accurate, developer-friendly support.

Train on API Docs & Code Examples

Upload your OpenAPI specs, code samples, and developer docs. The chatbot explains endpoints, parameters, and authentication with accurate citations.

Crawl Your Help Center

Point Denser at your docs site and it automatically indexes every article. Updates sync automatically when you publish new content.

Verified Answers with Citations

Every response includes clickable links to source docs. Developers can verify answers instantly. No hallucinations, no guessing.

Embed in Your Application

Add the chatbot to your SaaS dashboard with one line of code. Users get help without leaving your app. Fully customizable to match your brand.

Scale to 100,000+ Documents

Enterprise-grade infrastructure handles massive doc sets. Perfect for complex products with extensive documentation and API references.

24/7 Global Coverage

Support users in every timezone without night shifts. The chatbot handles inquiries instantly while your team sleeps.

The SaaS Support Challenge

Support tickets grow faster than revenue

Every new customer brings more questions. Hiring support staff eats into margins. The ratio gets worse as you scale.

Technical questions need technical answers

Developers ask about APIs, integrations, and edge cases. Generic chatbots can't help. You need engineers on support.

Slow onboarding kills activation

New users get stuck on setup. They email support and wait. Hours later, they've moved on to a competitor.

Global users, limited coverage

Your SaaS is available 24/7. Your support team isn't. Users in other timezones wait 12+ hours for answers.

What if your support could answer technical questions instantly with the same accuracy as your best engineer?

The Business Case for AI Support

Average cost per support ticket: $15-25 for SaaS companies

If you handle 1,000 tickets/month and AI resolves 60%...

That's 600 tickets × $20 = $12,000/month saved

Monthly ROI Example (Growth-Stage SaaS)
Tickets resolved by AI (60%)600 tickets
Cost per ticket$20
Denser cost-$119/month
Net monthly savings$11,881/month

Plus: faster onboarding improves activation rates, happier developers write better reviews, and your team focuses on strategic work.

Deploy in 30 Minutes

1

Connect Your Documentation

  • Enter your docs site URL — we crawl everything
  • Upload API docs, OpenAPI specs, and code samples
  • Import from Notion, Confluence, or other knowledge bases
2

Customize the Experience

  • Match your brand colors and tone
  • Set escalation rules to route complex issues to humans
  • Add suggested questions for common workflows
3

Embed in Your App

  • Add one script tag to your SaaS application
  • Works with React, Vue, Angular, or vanilla JS
  • Users get help without leaving your product

Product Assistant

Online now

How do I authenticate with the API?
D

Use the Authorization header with your API key:
Bearer sk_live_xxx

API Reference

Powered by Denser AI

SaaS Chatbot Use Cases

API & Developer Support

Developers ask about authentication, endpoints, rate limits, and error handling. The chatbot answers with code examples from your docs.

Example: "How do I paginate results?" → Code snippet with API doc citation

User Onboarding

Guide new users through setup, configuration, and first steps. Reduce time-to-value and prevent early churn.

Example: "How do I connect my first integration?" → Step-by-step walkthrough

Billing & Account Questions

Answer questions about plans, upgrades, invoices, and account management without support team involvement.

Example: "What's included in the Pro plan?" → Pricing page details

Feature Questions

Users discover features they didn't know existed. The chatbot explains capabilities and links to tutorials.

Example: "Can I export data to CSV?" → Feature guide with how-to

Denser vs. Generic SaaS Chatbots

Capability
Generic Chatbots
Denser
Technical docs support
Basic FAQ matching
Full API doc understanding
Code examples
Not supported
Syntax highlighted snippets
Answer verification
No citations
Clickable source links
Setup time
Weeks of training
30 minutes
Doc capacity
Limited FAQ count
100,000+ documents
Content sync
Manual updates
Auto-sync on publish
Features

AI Chatbot Features Built for You

Elevate your customer experience and give your team more time back with intelligent AI chatbot automation designed to handle real conversations.

What are excused absences?

According to university policy, excused absences include medical issues, religious observances, and university activities. Students must provide documentation within 3 days.

Section 3.1 - Attendance Policy

The following absences will be excused with proper documentation: medical appointments, religious holidays, and participation in university activities. All documentation must be submitted within three (3) business days of return to class.

AI Chatbot PDF Analysis

Highlight, trace, and verify information directly within your PDFs. The AI bot pulls the right answers up front using advanced reasoning and natural language processing, saving people the search.

Customizable AI Chatbot

Shape the chatbot to fit your brand. Adjust the design, build custom flows, and use AI training to match how your business communicates because when the AI bot understands your language, the conversations feel more natural.

Lead Growth
Week 1
Week 2
Week 3
Week 4
New lead from Last Month

AI Chatbot Lead Generation

Capture and qualify leads automatically. The AI chatbot works behind the scenes to respond to user input, ask smart follow-up questions, and route the right information to your team.

Support Chat
Conversation #3
History

Previous conversation: Account setup

I'm still having that issue

I see you mentioned login problems yesterday. Let me check your account status...

Yesterday: Login issue
Last week: Account setup
2 weeks ago: Initial signup
Using context from 3 previous conversations

Chat History & Context

Remember every conversation and provide contextual responses using full chat history and past interactions

Lead Growth
Week 1
Week 2
Week 3
Week 4
New lead from Last Month

Capture Leads

Turn conversations into customers with intelligent lead capture and qualification through AI chatbot interactions

Support Agent
Online now
24/7 Available

Hi, I need help with my account

2:30 AM

Hello! I'd be happy to help you with your account. What seems to be the issue?

2:31 AM

24/7 AI Chatbot Support

Intelligent automation provides round-the-clock customer assistance through AI chatbot capabilities

Frequently Asked Questions

What data sources can I train the SaaS chatbot on?

Denser supports help centers, product documentation, API docs, OpenAPI/Swagger specs, knowledge bases (Notion, Confluence), PDFs, and more. You can crawl your docs site automatically or upload files directly. The chatbot combines all sources to answer questions comprehensively.

Can the chatbot answer technical API questions?

Yes, Denser excels at technical documentation. Train it on your API reference, code examples, and developer guides. It can explain endpoints, parameters, authentication, error codes, and provide code snippets with citations to the source docs.

How does it help with user onboarding?

The chatbot guides new users through setup, configuration, and first steps by answering "how do I..." questions instantly. It can explain features, link to tutorials, and help users accomplish their first tasks — reducing time-to-value and preventing early churn.

Can I embed the chatbot in my application?

Yes, Denser provides an embeddable widget you can add to your SaaS dashboard with one line of code. It works with any web framework (React, Vue, Angular, vanilla JS) and can be fully customized to match your product's design.

What happens when the chatbot can't answer?

You can configure escalation rules to route complex questions to your support team. The chatbot hands off conversations with full context, so agents can pick up where AI left off. This ensures customers always get help, even for edge cases.

Is my data secure?

Yes — Denser is SOC2 Type II certified. All data is encrypted at rest and in transit. Your documentation is never used to train external AI models and is never shared with third parties. We're trusted by enterprise SaaS companies with sensitive data.

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