Customers shouldn't have to wait on hold to find their package. Deploy an AI chatbot that instantly provides real-time order tracking, delivery updates, and shipment details 24/7.
Show me top 5 customers by sales this month
Here are your top 5 customers by sales for this month:
Generic chatbots can't pull real-time tracking data. As explored in our AI chatbot solutions guide, the best tools connect directly to your order systems to deliver accurate, instant status updates every time.
Connect to your OMS and shipping carriers. The chatbot pulls live tracking data and provides up-to-the-minute status updates with estimated delivery dates.
Track shipments across UPS, FedEx, USPS, DHL, and more. Customers get unified tracking regardless of which carrier handles their package.
Notify customers about shipping delays before they ask. Proactive communication reduces inbound inquiries and builds trust with transparent updates.
Customers enter an order number or email and get tracking details in seconds. No forms, no hold times, no waiting for a support agent to look it up.
Automate return tracking and refund status inquiries. The chatbot guides customers through returns and provides real-time refund processing updates.
Customers check orders at all hours. The chatbot handles tracking inquiries around the clock so your team doesn't need to staff nights and weekends.
"Where is my order?" accounts for 30-50% of all ecommerce support tickets. Agents spend hours on repetitive status lookups instead of solving real problems.
Today's shoppers expect Amazon-like tracking. Waiting hours for a support reply about order status erodes trust and drives negative reviews. A well-chosen website chatbot solves this by providing instant self-service.
Black Friday, holidays, and flash sales create massive spikes in order inquiries. Scaling support staff for seasonal peaks is expensive and slow.
Cross-border shipments involve multiple carriers, customs delays, and timezone gaps. Customers in other regions wait 12+ hours for tracking updates.
What if every customer could get instant order tracking updates without ever contacting your support team?
Average cost per WISMO support ticket: $5-12 per inquiry
If you handle 3,000 WISMO tickets/month and AI resolves 70%...
That's 2,100 tickets x $8 = $16,800/month saved
Plus: proactive tracking updates reduce anxiety-driven repeat contacts, improve CSAT scores, and increase repeat purchase rates.
Order Tracker
Online now
Your order #12345 is out for delivery! Estimated arrival: Today by 5:00 PM
Powered by Denser AI
Customers ask about processing, shipping, and delivery status. The chatbot instantly retrieves live data from your order system and shipping carriers.
Help customers with delivery preferences, address changes, and rescheduling requests. The chatbot checks carrier options and provides available alternatives.
Guide customers through return initiation, provide return label status, and update them on refund processing timelines without agent involvement.
Automatically alert customers when orders ship, experience delays, or are delivered. Reduce anxiety-driven support contacts with timely, transparent updates.
Elevate your customer experience and give your team more time back with intelligent AI chatbot automation designed to handle real conversations.
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Highlight, trace, and verify information directly within your PDFs. The AI bot pulls the right answers up front using advanced reasoning and natural language processing, saving people the search.
Shape the chatbot to fit your brand. Adjust the design, build custom flows, and use AI training to match how your business communicates because when the AI bot understands your language, the conversations feel more natural.
Capture and qualify leads automatically. The AI chatbot works behind the scenes to respond to user input, ask smart follow-up questions, and route the right information to your team.
Previous conversation: Account setup
I'm still having that issue
I see you mentioned login problems yesterday. Let me check your account status...
Remember every conversation and provide contextual responses using full chat history and past interactions
Turn conversations into customers with intelligent lead capture and qualification through AI chatbot interactions
Hi, I need help with my account
Hello! I'd be happy to help you with your account. What seems to be the issue?
Intelligent automation provides round-the-clock customer assistance through AI chatbot capabilities
An order tracking chatbot connects to your order management system and shipping carriers via APIs to provide real-time status updates. Customers enter their order number or email, and the chatbot instantly retrieves tracking information, estimated delivery dates, and shipment details without needing to contact a support agent.
Yes, Denser integrates with all major shipping carriers including UPS, FedEx, USPS, DHL, and regional carriers worldwide. The chatbot automatically detects the carrier from the tracking number and provides unified tracking updates regardless of which carrier is handling the shipment.
Order tracking chatbots typically reduce WISMO (Where Is My Order) tickets by 60-70%. Since WISMO inquiries often account for 30-50% of all ecommerce support tickets, this translates to a 25-35% reduction in overall support volume and significant cost savings.
Yes, the chatbot can send proactive notifications when order status changes, such as when an order is shipped, out for delivery, or delivered. It can also alert customers about delays before they need to ask, significantly reducing inbound support inquiries and building customer trust.
Yes, in addition to order tracking, the chatbot can provide return status updates, refund processing timelines, and exchange tracking. It guides customers through the return process, generates return labels, and keeps them informed at every step until the refund is processed.
You can configure escalation rules to route complex issues like lost packages, damaged items, or shipping exceptions to your support team. The chatbot hands off conversations with full context including the order details and tracking history, so agents can resolve issues faster.
