Your logistics customers expect instant answers about their shipments. Deploy an AI chatbot that handles tracking inquiries, delivery updates, rate quotes, and routing questions 24/7 with accurate, real-time responses.
Show me top 5 customers by sales this month
Here are your top 5 customers by sales for this month:
Generic chatbots can't handle the complexity of logistics operations. Denser learns your shipping processes, carrier networks, and service offerings to deliver accurate, actionable support.
Integrate with your TMS and carrier APIs to provide instant tracking updates. Customers get real-time location, status changes, and delivery confirmations without calling support.
Provide accurate estimated delivery times based on real-time data. Proactively notify customers about delays, reschedule options, and delivery windows.
Train on your rate cards, zones, and surcharges. Customers get instant shipping quotes by describing their requirements — no waiting for sales callbacks.
For 3PL providers, answer questions about stock levels, warehouse locations, and fulfillment status. Clients get visibility into their inventory without portal access.
Explain shipping routes, transit times, and service coverage areas. Help customers choose the right shipping option for their timeline and budget.
Guide customers through damage claims, missing shipment reports, and refund processes. Collect required documentation and escalate complex cases to specialists.
"Where is my package?" is the most common question in logistics. Every shipment generates multiple tracking calls, overwhelming your support team with repetitive inquiries.
Holiday rushes, sales events, and seasonal peaks multiply customer inquiries. Scaling support staff for temporary surges is expensive and slow.
Potential customers ask for shipping quotes and wait hours or days for a response. By then, they've already gotten quotes from your competitors.
Shipments move around the clock across time zones. Customers need answers at 3 AM when their delivery is delayed, not during your business hours.
What if your customers could get instant tracking updates and shipping quotes any time, without waiting for an agent?
Average cost per customer service call in logistics: $8-15 per interaction
If you handle 5,000 tracking calls/month and AI resolves 70%...
That's 3,500 calls × $10 = $35,000/month saved
Plus: faster quote responses convert more leads, reduced hold times improve customer satisfaction, and your team can focus on high-value logistics operations.
Shipping Assistant
Online now
Your package is out for delivery and will arrive today between 2-6 PM.
Powered by Denser AI
Customers ask "where is my package?" and get instant status updates with location, transit history, and delivery estimates — no hold times, no frustration.
Provide proactive delivery notifications, handle rescheduling requests, and answer questions about delivery windows and special instructions.
Potential customers describe their shipping needs and get instant quotes based on origin, destination, dimensions, and service level — converting leads faster.
Guide customers through damage claims, missing package reports, and refund requests. Collect documentation and escalate complex cases appropriately.
Elevate your customer experience and give your team more time back with intelligent AI chatbot automation designed to handle real conversations.
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Highlight, trace, and verify information directly within your PDFs. The AI bot pulls the right answers up front using advanced reasoning and natural language processing, saving people the search.
Shape the chatbot to fit your brand. Adjust the design, build custom flows, and use AI training to match how your business communicates because when the AI bot understands your language, the conversations feel more natural.
Capture and qualify leads automatically. The AI chatbot works behind the scenes to respond to user input, ask smart follow-up questions, and route the right information to your team.
Previous conversation: Account setup
I'm still having that issue
I see you mentioned login problems yesterday. Let me check your account status...
Remember every conversation and provide contextual responses using full chat history and past interactions
Turn conversations into customers with intelligent lead capture and qualification through AI chatbot interactions
Hi, I need help with my account
Hello! I'd be happy to help you with your account. What seems to be the issue?
Intelligent automation provides round-the-clock customer assistance through AI chatbot capabilities
The Denser logistics chatbot integrates with your tracking systems and carrier APIs to provide real-time shipment status updates. Customers can ask about their package location, estimated delivery time, and any delays using natural language, and receive instant, accurate responses with tracking details.
Yes, the chatbot can be trained on your pricing structure, rate cards, and shipping zones to provide instant quotes. Customers can describe their shipment requirements (origin, destination, weight, dimensions) and receive accurate pricing estimates without waiting for a sales representative.
Absolutely. Denser can be trained on documentation for multiple carriers, shipping methods, and service levels. Whether you work with FedEx, UPS, DHL, regional carriers, or your own fleet, the chatbot provides unified support across all your shipping options.
The chatbot guides customers through the claims process, explains documentation requirements, and provides status updates on existing claims. For complex issues, it seamlessly escalates to human agents with full conversation context, ensuring nothing falls through the cracks.
Yes, train the chatbot on your international shipping documentation, customs requirements, prohibited items lists, and duty/tax information. It can answer questions about documentation needs, shipping restrictions, and estimated customs clearance times for different countries.
Yes — Denser is SOC2 Type II certified. All data is encrypted at rest and in transit. Your shipping documentation and customer data are never used to train external AI models and are never shared with third parties. We're trusted by logistics companies handling sensitive shipment information.
