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Hotel Chatbot

Elevate Guest ExperienceWith AI-Powered Service

Your hotel guests expect instant answers at any hour. Deploy an AI chatbot that handles booking inquiries, amenities questions, check-in assistance, and concierge services 24/7 — enhancing satisfaction while reducing front desk workload.

Answer booking and reservation questions instantly
Provide amenities and services information 24/7
Assist with check-in/out and room requests
Offer local recommendations like a personal concierge
No credit card required
Setup in 3 minutes
Denser Agent

Denser Agent

Show me top 5 customers by sales this month

Here are your top 5 customers by sales for this month:

MySQL Connected
Query Results
Customer
Sales
Orders
Robert H.
$6,329
24
John D.
$5,189
18
Loretta M.
$5,009
22
Sarah K.
$4,892
16
Mike T.
$4,651
19
SQL query executed in 0.3s

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Why Hotels Choose Denser

Modern guests expect instant service. Denser delivers 5-star assistance around the clock, in any language, for every guest interaction.

Booking & Reservation Inquiries

Answer questions about room availability, rates, packages, and policies instantly. Guide potential guests through the booking process without wait times.

Amenities & Services Info

Guests can ask about pool hours, spa services, gym access, parking, WiFi, and more. The chatbot knows every detail of your property.

Check-in & Check-out Assistance

Answer questions about check-in times, early arrival, late checkout, luggage storage, and express checkout procedures.

Local Recommendations

Provide personalized restaurant suggestions, attraction recommendations, tour bookings, and transportation tips like a dedicated concierge.

Room Service & Requests

Handle menu inquiries, extra pillow requests, housekeeping schedules, and special accommodations. Route requests to the right department.

Multi-Language Support

Serve international guests in 90+ languages automatically. No translation staff needed — guests communicate naturally in their preferred language.

The Hotel Challenge

Front desk overwhelmed with repetitive questions

Staff spend hours answering the same questions about WiFi passwords, pool hours, and checkout times. High-value guest interactions get delayed.

Guests waiting for simple answers

Phone lines are busy. Front desk queues are long. Guests waiting 10 minutes for a simple answer leave frustrated reviews.

Night shift coverage gaps

Limited overnight staff means late-arriving guests wait longer for assistance. International travelers in different timezones struggle to get help.

Language barriers with international guests

Staff may not speak every guest's language. Miscommunication leads to frustration and missed opportunities for upselling services.

What if every guest could get instant, personalized service in their own language — at 3 AM or 3 PM?

The Business Case for AI Guest Services

Average hotel handles 200+ guest inquiries daily — many are repetitive questions

If AI handles 70% of routine inquiries...

That's 140+ calls/visits diverted from the front desk daily

Monthly Impact (Mid-Size Hotel)
Front desk calls reduced4,200/month
Concierge inquiries automated1,800/month
Staff hours saved120+ hours
Guest satisfaction improvement+15% scores

Plus: faster response times lead to better reviews, multilingual support attracts international guests, and staff focus on creating memorable experiences.

Deploy in 30 Minutes

1

Upload Your Hotel Information

  • Add room types, rates, and availability policies
  • Upload amenities list, hours, and service details
  • Include local recommendations and concierge tips
2

Customize for Your Brand

  • Match your hotel's brand colors and personality
  • Set escalation rules to route complex requests to staff
  • Add suggested questions for common guest needs
3

Embed & Go Live

  • Add to your hotel website with one line of code
  • Works on desktop, mobile, and in-room tablets
  • Guests get instant help without downloading apps

Guest Concierge

Online 24/7

What time does the pool close?
G

Our rooftop pool is open 6 AM - 10 PM daily. Towels are provided poolside. Would you like me to recommend a good time to visit when it's less busy?

Spa HoursDining

Powered by Denser AI

Hotel Chatbot Use Cases

Booking Inquiries

Potential guests ask about room types, rates, availability, and special packages. The chatbot answers instantly and can guide them to book.

Example: "Do you have ocean view rooms available next weekend?" → Instant availability check

Amenities Info

Guests ask about pool hours, gym access, spa services, breakfast times, and more. No more waiting on hold or walking to the lobby.

Example: "Is breakfast included? What time does it end?" → Menu and hours instantly

Concierge Services

Provide restaurant recommendations, attraction info, tour bookings, and local tips. Your chatbot becomes a 24/7 concierge.

Example: "Best Italian restaurant within walking distance?" → Personalized recommendations

Room Requests

Handle extra towel requests, pillow preferences, housekeeping schedules, and special accommodations. Route to the right staff.

Example: "Can I get extra pillows?" → Request logged and routed to housekeeping

Denser vs. Traditional Hotel Chatbots

Capability
Basic Hotel Chatbots
Denser
Guest question handling
Limited FAQ matching
Natural conversation
Language support
2-5 languages
90+ languages
Local recommendations
Static lists only
Personalized suggestions
Setup time
Weeks of configuration
30 minutes
Answer accuracy
Often misses context
Context-aware responses
Content updates
Manual retraining
Instant sync
Features

AI Chatbot Features Built for You

Elevate your customer experience and give your team more time back with intelligent AI chatbot automation designed to handle real conversations.

What are excused absences?

According to university policy, excused absences include medical issues, religious observances, and university activities. Students must provide documentation within 3 days.

Section 3.1 - Attendance Policy

The following absences will be excused with proper documentation: medical appointments, religious holidays, and participation in university activities. All documentation must be submitted within three (3) business days of return to class.

AI Chatbot PDF Analysis

Highlight, trace, and verify information directly within your PDFs. The AI bot pulls the right answers up front using advanced reasoning and natural language processing, saving people the search.

Customizable AI Chatbot

Shape the chatbot to fit your brand. Adjust the design, build custom flows, and use AI training to match how your business communicates because when the AI bot understands your language, the conversations feel more natural.

Lead Growth
Week 1
Week 2
Week 3
Week 4
New lead from Last Month

AI Chatbot Lead Generation

Capture and qualify leads automatically. The AI chatbot works behind the scenes to respond to user input, ask smart follow-up questions, and route the right information to your team.

Support Chat
Conversation #3
History

Previous conversation: Account setup

I'm still having that issue

I see you mentioned login problems yesterday. Let me check your account status...

Yesterday: Login issue
Last week: Account setup
2 weeks ago: Initial signup
Using context from 3 previous conversations

Chat History & Context

Remember every conversation and provide contextual responses using full chat history and past interactions

Lead Growth
Week 1
Week 2
Week 3
Week 4
New lead from Last Month

Capture Leads

Turn conversations into customers with intelligent lead capture and qualification through AI chatbot interactions

Support Agent
Online now
24/7 Available

Hi, I need help with my account

2:30 AM

Hello! I'd be happy to help you with your account. What seems to be the issue?

2:31 AM

24/7 AI Chatbot Support

Intelligent automation provides round-the-clock customer assistance through AI chatbot capabilities

Frequently Asked Questions

How does a hotel chatbot improve guest experience?

A hotel chatbot provides instant 24/7 responses to guest inquiries about bookings, amenities, local attractions, and services. Guests get immediate answers without waiting on hold or visiting the front desk, leading to higher satisfaction scores and better reviews.

Can the chatbot handle room reservations and booking modifications?

Yes, Denser's hotel chatbot can answer questions about room availability, rates, and booking policies. It can guide guests through the reservation process and help with common modification requests, escalating to staff when needed for complex changes.

Does the hotel chatbot support multiple languages?

Yes, Denser supports 90+ languages automatically. International guests can communicate in their preferred language, and the chatbot responds naturally without requiring separate configurations for each language.

Can the chatbot provide local recommendations like a concierge?

Absolutely. Train the chatbot on your curated list of restaurant recommendations, attractions, tours, and local tips. It provides personalized suggestions based on guest preferences, just like your best concierge staff.

How quickly can I deploy a hotel chatbot?

You can deploy Denser in about 30 minutes. Simply upload your hotel information, room descriptions, amenities list, and FAQs. The chatbot learns from your content and is ready to assist guests immediately.

What happens when the chatbot can't answer a guest question?

You can configure escalation rules to route complex questions to your front desk or concierge team. The chatbot hands off conversations with full context, so staff can pick up where AI left off. This ensures guests always get help, even for unique requests.

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