Also from DenserSharper AI
Sharper AI
NewThe AI office assistant built on your knowledge. Research, draft, and build slides and spreadsheets from your own sources.
A sister product from the team behind Denser Chat.
Customer Support Chatbot
Denser is AI customer support software trained on your website, help center, and docs. It resolves routine questions with cited answers, then opens a helpdesk ticket when a person should take over.
Free to start. No credit card. Live in minutes.
Denser AI
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Customer proof
2k+
active teams
24/7
support coverage
50%
fewer tickets
City of San José
Onondaga County
EOS Australia
Portfoliobox
Upsiide
Valk WeldingCity of San JoséOnondaga CountyEOS AustraliaPortfolioboxUpsiideValk WeldingThe gap
Most chatbots stop at the answer. Whatever they can't resolve lands in another tool, and the customer starts over. Denser is both halves.
The customer explains it to the AI, then again to a person.
Chatbot from one vendor, ticketing from another. Neither shares context.
A conversation moves from chat to email, and nobody owns it.
You learn what the bot missed when a customer complains.
What to automate
Automate approved answers. Hand off anything that needs account access, judgment, or an exception.
Answer
Use approved content and show the source behind the answer.
Connect
Use an authorized integration, or create a ticket without guessing.
Hand off
Send the transcript and context to an owner without making customers repeat themselves.
Improve
Stop, record the knowledge gap, and route the question for follow-up.
Chatbots
Point Denser at your website, PDFs, and docs. It answers with citations, scales to your whole knowledge base, and tells you exactly where it still needs help.
The handoff
A ticket opens the moment a conversation needs a person.
The visitor asks to speak with a person.
The AI fails repeatedly and stops guessing.
The AI detects frustration and escalates early.
The transcript comes with it. Nobody re-types anything.
The helpdesk
Escalated conversations become tickets in one queue, whatever channel they started in. Assign an owner, track status, close it.
Transcript and context arrive attached.
Step into an active chat where the bot left off.
Filter by All, Mine, or Unassigned.
Customers hear back before a teammate picks it up.
Every channel
One knowledge base, one ticket queue.
Embed Denser on your website, or deploy it to WordPress, Slack, WhatsApp, Telegram, and Shopify, so every cited answer reaches customers wherever they already are. No code required.
Denser Chat has been a game changer for us. It intelligently handles many of our customers' frequently asked questions, reducing customer support tickets by approximately 50%. This has freed up our marketing team to focus on more meaningful, high-value work.
Questions
It answers customer questions in natural language from your own help center, documentation, and product content rather than a general model. It resolves routine questions around the clock and cites the exact source passage behind every answer. On Denser it also knows when to stop - handing the conversation to your team as a ticket rather than guessing.
A rule-based chatbot follows a decision tree someone wrote by hand, so it only handles the paths that were anticipated. An AI customer support chatbot retrieves the relevant passage from your content and composes an answer, which means it handles phrasings nobody scripted and improves as you add documentation instead of as you add branches.
No. Denser is the chatbot and the helpdesk. Escalated conversations become tickets your team can assign, track, and close in the same product, so nothing is exported to a second vendor and no context is lost in the move. Helpdesk is available on Standard and higher plans.
It opens a ticket in Denser Helpdesk with the full transcript attached, and tells the customer a person will follow up. Escalation happens when the visitor asks for a human, when the AI has failed repeatedly, or when it detects frustration - so a stuck conversation reaches your team before the customer gives up.
Yes. When a customer asks for a person, an agent can step into the live chat instantly, with full context from everything the AI already discussed.
Website chat, your help page, email, the REST API, phone, and WhatsApp all feed the same ticket queue.
Websites, PDFs, Word and PowerPoint files, and plain text. Combine as many sources as you need into one knowledge base.
Denser uses retrieval-augmented generation (RAG): it finds the relevant passage in your own content first, then answers from it and links the citation. If the answer is not in your sources, it says so and hands off to a person instead of guessing.
Yes. A single Denser chatbot indexes hundreds of thousands of pages and up to 50GB of documents, with three-layer retrieval that stays accurate at that scale. See the comparison page for the full breakdown.
Most teams are live in under 30 minutes. Paste your site URL or upload your docs, test the answers, then copy one snippet onto your site.
The helpdesk is there from the start.
No code. Free to start. Cancel anytime.