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24/7 Support

Always-On Customer SupportThat Never Sleeps

Your customers don't stop at 5pm and neither should your support. Deploy an AI chatbot that delivers instant, accurate answers around the clock — nights, weekends, and holidays included.

Handle after-hours inquiries with instant AI responses
Cover every time zone without staffing night shifts
Reduce next-morning ticket backlog by 70%+
Seamless handoff to human agents during business hours
No credit card required
Setup in 3 minutes
Denser Agent

Denser Agent

Show me top 5 customers by sales this month

Here are your top 5 customers by sales for this month:

MySQL Connected
Query Results
Customer
Sales
Orders
Robert H.
$6,329
24
John D.
$5,189
18
Loretta M.
$5,009
22
Sarah K.
$4,892
16
Mike T.
$4,651
19
SQL query executed in 0.3s

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Why Businesses Choose Denser for 24/7 Support

Traditional support ends when your team logs off. Denser keeps your customer experience running at full capacity every hour of every day.

Instant Responses, Any Time

No waiting until morning. Customers get accurate, cited answers in seconds whether they reach out at midnight or midday.

After-Hours Coverage

Evenings, weekends, and holidays are fully covered. Your customers never see a "we'll get back to you" message again.

Every Timezone Covered

Serve customers worldwide without hiring across time zones. A user in Tokyo gets the same quality as one in New York.

Smart Human Handoff

Complex issues are flagged and queued with full context. Your team picks up seamlessly when they're back online.

Verified Answers with Citations

Every response includes source links so customers can verify answers themselves. No hallucinations, even at 3am.

Enterprise-Grade Security

SOC2 Type II certified with end-to-end encryption. Your data stays safe whether it's business hours or not.

The After-Hours Support Problem

Customers leave when they can't get help

60% of customers expect a response within an hour. After hours, they wait 8-12 hours. By morning, many have moved on to a competitor.

Night shifts are expensive and unsustainable

Staffing 24/7 support means night shifts, weekend premiums, and burnout. Small and mid-size teams simply can't afford round-the-clock human coverage.

Morning ticket backlog kills productivity

Your team starts each day buried in overnight tickets. Response times spike, quality drops, and urgent issues get lost in the queue.

Global customers deserve equal service

Your product is global but your support team is in one time zone. International customers consistently get worse service.

What if every customer got an instant, accurate answer — no matter what time they reached out? Discover how businesses are solving this with our AI chatbot solutions guide.

The Business Case for Always-On Support

Average cost of a night-shift support agent: $4,500-6,000/month

If you handle 500 after-hours tickets/month and AI resolves 70%...

That's 350 tickets resolved instantly — no waiting, no night shift required

Monthly ROI Example (Mid-Size Business)
After-hours tickets resolved by AI (70%)350 tickets
Saved cost per ticket$22
Denser cost-$119/month
Net monthly savings$7,581/month

Plus: faster response times boost customer satisfaction, reduce churn, and eliminate the need for expensive overnight staffing. Learn how to choose the right solution in our best website chatbot guide.

Deploy in 30 Minutes

1

Connect Your Knowledge Base

  • Crawl your help center, FAQ pages, and documentation
  • Upload PDFs, product guides, and policy documents
  • Import from Notion, Confluence, or other knowledge bases
2

Configure After-Hours Behavior

  • Set escalation rules for complex after-hours issues
  • Customize greeting messages for different times of day
  • Match your brand colors, tone, and voice
3

Go Live Around the Clock

  • Embed on your website with one line of code
  • The chatbot starts answering immediately, 24/7
  • Monitor analytics and refine responses over time

Support Assistant

Online 24/7

2:14 AM
It's 2am and I need help resetting my account password
S

I can help right now! Go to Settings > Security and click "Reset Password." You'll receive a reset link at your registered email within 60 seconds.

Account Security Guide

Powered by Denser AI

24/7 Support Chatbot Use Cases

After-Hours Troubleshooting

Customers encounter issues outside business hours and need immediate help. The chatbot guides them through troubleshooting steps with verified solutions.

Example: "My login isn't working" at 11pm → Step-by-step resolution with source link

Global Customer Coverage

Serve international customers across every time zone. Whether it's morning in London or evening in Sydney, every customer gets instant support.

Example: "How do I update billing info?" from any timezone → Instant account guidance

Weekend & Holiday Support

Maintain full support coverage on weekends and holidays without asking your team to sacrifice their time off. Customers stay happy, employees stay rested.

Example: "Need to cancel my subscription" on Christmas Day → Complete self-service

Urgent Issue Triage

When critical issues arise after hours, the chatbot resolves what it can and escalates the rest with full context for your team's morning review.

Example: "Service is down" at 3am → Known issue status + ticket created for engineering

Denser vs. Traditional After-Hours Support

Capability
Traditional Support
Denser
After-hours coverage
Voicemail or email only
Instant AI responses 24/7
Response time at 2am
8-12 hours (next morning)
Under 5 seconds
Weekend coverage cost
$5,000+/month per agent
Included in plan
Answer quality
Varies by agent availability
Consistent with citations
Timezone coverage
Limited to team location
All timezones, always
Setup time
Weeks of hiring & training
30 minutes
Features

AI Chatbot Features Built for You

Elevate your customer experience and give your team more time back with intelligent AI chatbot automation designed to handle real conversations.

What are excused absences?

According to university policy, excused absences include medical issues, religious observances, and university activities. Students must provide documentation within 3 days.

Section 3.1 - Attendance Policy

The following absences will be excused with proper documentation: medical appointments, religious holidays, and participation in university activities. All documentation must be submitted within three (3) business days of return to class.

AI Chatbot PDF Analysis

Highlight, trace, and verify information directly within your PDFs. The AI bot pulls the right answers up front using advanced reasoning and natural language processing, saving people the search.

Customizable AI Chatbot

Shape the chatbot to fit your brand. Adjust the design, build custom flows, and use AI training to match how your business communicates because when the AI bot understands your language, the conversations feel more natural.

Lead Growth
Week 1
Week 2
Week 3
Week 4
New lead from Last Month

AI Chatbot Lead Generation

Capture and qualify leads automatically. The AI chatbot works behind the scenes to respond to user input, ask smart follow-up questions, and route the right information to your team.

Support Chat
Conversation #3
History

Previous conversation: Account setup

I'm still having that issue

I see you mentioned login problems yesterday. Let me check your account status...

Yesterday: Login issue
Last week: Account setup
2 weeks ago: Initial signup
Using context from 3 previous conversations

Chat History & Context

Remember every conversation and provide contextual responses using full chat history and past interactions

Lead Growth
Week 1
Week 2
Week 3
Week 4
New lead from Last Month

Capture Leads

Turn conversations into customers with intelligent lead capture and qualification through AI chatbot interactions

Support Agent
Online now
24/7 Available

Hi, I need help with my account

2:30 AM

Hello! I'd be happy to help you with your account. What seems to be the issue?

2:31 AM

24/7 AI Chatbot Support

Intelligent automation provides round-the-clock customer assistance through AI chatbot capabilities

Frequently Asked Questions

How does the chatbot handle after-hours inquiries?

Denser's AI chatbot operates continuously without downtime. It processes customer questions in real time using your knowledge base, documentation, and FAQs. Whether a customer reaches out at 2am or during a holiday, they receive the same accurate, cited response they would during business hours.

Can the chatbot escalate to a human agent when needed?

Yes, Denser supports configurable escalation rules. During business hours, complex questions are routed to your live team with full conversation context. After hours, the chatbot collects details and creates a ticket so your team can follow up first thing in the morning.

Does the chatbot work across different time zones?

Absolutely. The chatbot provides consistent support regardless of the customer's time zone. This is especially valuable for global businesses whose customers span multiple regions — every customer gets instant help no matter where they are.

How quickly can I deploy a 24/7 support chatbot?

You can deploy Denser's 24/7 chatbot in under 30 minutes. Simply connect your knowledge sources (help center, docs, FAQs), customize the appearance, and embed it on your website. The AI begins answering questions immediately.

What types of questions can it handle overnight?

The chatbot handles any question covered by your knowledge base — product features, troubleshooting, billing inquiries, account management, how-to guides, and more. It provides verified answers with source citations, ensuring accuracy even without human oversight.

Is my data secure with an always-on chatbot?

Yes — Denser is SOC2 Type II certified. All data is encrypted at rest and in transit, around the clock. Your knowledge base is never used to train external AI models and is never shared with third parties. Security doesn't take breaks either.

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