AI Agent for Customer Support
Denser is an AI support agent that resolves customer questions from your website, help center, and documentation. It delivers cited answers, takes approved actions, and hands complex requests to a human with the conversation context attached.
Free to start. No credit card. Live in minutes.
Denser AI
Online
Powered by DenserAI
Customer proof
2k+
active teams
24/7
support coverage
50%
fewer tickets
City of San José
Onondaga County
EOS Australia
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Upsiide
Valk WeldingCity of San JoséOnondaga CountyEOS AustraliaPortfolioboxUpsiideValk WeldingHow it works
An AI agent for customer support understands a customer's request, finds an answer in approved company knowledge, and decides whether to answer, take an action, or involve a person. Unlike a scripted chatbot, it can handle natural follow-up questions without requiring a branch for every phrasing.
The agent identifies the customer's intent and keeps the conversation context across follow-up questions.
It retrieves the most relevant passage from your website, help center, or documents and cites the source.
It answers routine questions, runs an approved action, or sends the full conversation to a person.
Pick a channel
Choose where customers should interact with your AI support agent. Turn on the channels you need from the same dashboard, and each one uses the same knowledge base.
A floating bubble on any page, or an inline frame that sits inside your layout.
Every channel writes into the same chat logs, and any conversation the AI cannot finish hands off to your team. See how Helpdesk works
AI support agent
Point Denser at your website, PDFs, and docs. It answers with citations, scales to your whole knowledge base, and tells you exactly where it still needs help.
Customer support use cases
Start with requests that have an approved answer or a bounded action. Keep exceptions, sensitive cases, and judgment calls with your team.
Answer setup, shipping, returns, billing, and feature questions from approved documentation.
Guide customers through documented fixes and escalate when the issue needs account access or engineering judgment.
Collect identifying details, call an authorized integration, or create a ticket for protected requests.
Recommend the right resource, capture qualified details, and book a meeting without leaving the conversation.
Actions
Set the moment each action should appear. Denser can collect details, guide a customer to the right page, book a meeting, or create a ticket without breaking the conversation.
Start with Talk to a person, so every customer has a clear path from AI to your team.
Actions
Choose what the agent can do
When a customer asks for a human, start live chat if a teammate is available. If nobody is free, create a ticket with the conversation attached.
Guide customers to the right page at the right moment.
Show a custom form and capture the information your team needs.
Offer a Calendly or Cal.com booking flow inside the conversation.
Send the case to Zendesk, Freshdesk, Intercom, or HubSpot.
Embed Denser on your website, or deploy it to WordPress, Slack, WhatsApp, Telegram, and Shopify, so every cited answer reaches customers wherever they already are. No code required.
The handoff
A ticket opens the moment a conversation needs a person.
The visitor asks to speak with a person.
The AI fails repeatedly and stops guessing.
The AI detects frustration and escalates early.
The transcript comes with it. Nobody re-types anything.
The helpdesk
Escalated conversations become tickets in one queue, whatever channel they started in. Assign an owner, track status, close it.
Transcript and context arrive attached.
Step into an active chat where the bot left off.
Filter by All, Mine, or Unassigned.
Customers hear back before a teammate picks it up.
What to automate
Automate approved answers. Hand off anything that needs account access, judgment, or an exception.
Answer
Use approved content and show the source behind the answer.
Connect
Use an authorized integration, or create a ticket without guessing.
Hand off
Send the transcript and context to an owner without making customers repeat themselves.
Improve
Stop, record the knowledge gap, and route the question for follow-up.
Compare approaches
The important difference is not whether a product can chat. It is how it grounds answers, handles uncertainty, and transfers work when automation should stop.
Criterion
Denser AI support agent
Rule-based chatbot
Helpdesk AI add-on
Denser
Retrieved from approved content with source citations
Rule-based
Selected from manually written branches
Helpdesk AI
Generated inside a separate helpdesk ecosystem
Denser
Records the knowledge gap and hands off
Rule-based
Falls back when no branch matches
Helpdesk AI
Behavior depends on helpdesk configuration
Denser
Built-in live takeover and ticket queue with transcript
Rule-based
Usually requires another tool or integration
Helpdesk AI
Native to the host helpdesk
Denser
Teams that need cited answers plus an integrated helpdesk
Rule-based
Fixed forms and tightly controlled decision trees
Helpdesk AI
Teams committed to an existing helpdesk suite
Building the business case? Estimate your current cost per ticket and potential savings with our customer support cost calculator.
Denser Chat has been a game changer for us. It intelligently handles many of our customers' frequently asked questions, reducing customer support tickets by approximately 50%. This has freed up our marketing team to focus on more meaningful, high-value work.
Questions
An AI agent for customer support understands customer requests, retrieves answers from your approved help center and documentation, and decides whether to answer, take an action, or hand the conversation to a person. Denser cites the source behind every answer and opens a helpdesk ticket with the full context when the agent should not resolve the request on its own.
A rule-based chatbot follows a decision tree someone wrote by hand, so it only handles the paths that were anticipated. An AI support agent retrieves the relevant passage from your content and composes an answer, which means it handles phrasings nobody scripted and improves as you add documentation instead of as you add branches.
No. Denser combines an AI support agent with an integrated helpdesk. Escalated conversations become tickets your team can assign, track, and close in the same product, so nothing is exported to a second vendor and no context is lost in the move. Helpdesk is available on Standard and higher plans.
It opens a ticket in Denser Helpdesk with the full transcript attached, and tells the customer a person will follow up. Escalation happens when the visitor asks for a human, when the AI has failed repeatedly, or when it detects frustration - so a stuck conversation reaches your team before the customer gives up.
Yes. When a customer asks for a person, an agent can step into the live chat instantly, with full context from everything the AI already discussed.
Website chat, your help page, email, the REST API, phone, and WhatsApp all feed the same ticket queue.
Websites, PDFs, Word and PowerPoint files, and plain text. Combine as many sources as you need into one knowledge base.
Denser uses retrieval-augmented generation (RAG): it finds the relevant passage in your own content first, then answers from it and links the citation. If the answer is not in your sources, it says so and hands off to a person instead of guessing.
Yes. A single Denser AI support agent can search hundreds of thousands of pages and up to 50GB of documents, with three-layer retrieval that stays accurate at that scale. See the comparison page for the full breakdown.
Most teams are live in under 30 minutes. Paste your site URL or upload your docs, test the answers, then copy one snippet onto your site.
The helpdesk is there from the start.
No code. Free to start. Cancel anytime.
